Summary
Overview
Work History
Education
Skills
I love being an auntie of three!.
Timeline
Generic

Kierra Ford

Lee's Summit,Mo.

Summary

Effective communicator who demonstrates quality customer service A reliable and efficient employee with a strong sense of responsibility Ability to maintain environmental cleanliness and organization Comply with employee procedures and policies.


Focused bank teller with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.

Overview

6
6
years of professional experience

Work History

Bank Teller

Mazuma
08.2023 - Current
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Sold and cross-sold bank products to new and existing customers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Universal Banker

Bank Midwest
09.2022 - 07.2023
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Wrote and distributed customer correspondence.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
  • Balanced teller drawers and ATM cash.
  • Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
  • Educated customers on online banking and mobile banking applications.
  • Trained new hires on customer service policies and procedures.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.

Lead

Fedex Office
10.2020 - 08.2022
  • Demonstrated consultative behavior in a retail environment to understand each customer's individualized need
  • Provided customer expertise in printing, signs, graphics, and shipping product lines
  • Provided an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Ensured all customer problems were resolved quickly and to the satisfaction of the customer
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Can Perform multiple tasks at the same time
  • Ensured confidentiality of customer data and careful handling of documents, media, and packages
  • Processed financial transactions using a Point of Sale terminal (POS), including handling cash and making change.

Nursery Worker

10.2017 - 06.2018
  • Provided care to young children based on parent's specialized instructions
  • Helped organize the nursery storage room of various supplies and inventory
  • Greeted families as they entered the nursery
  • Assisted clients daily with enrollment and sign-in procedures
  • Ensured safety within the play areas
  • Performed housekeeping duties throughout the day which included routine cleanings at opening and closing
  • Followed sanitation regulations when serving and feeding children during meal times.

Education

High School Diploma -

Lee's Summit North High School
05.2020

Skills

  • Financial software
  • Complex Information Interpretation
  • Night and Safe Deposit Procedures
  • Cash Drawer Balancing
  • Reliable and Responsible
  • Cash handling and management
  • Friendly, Positive Attitude
  • Honest and Dependable
  • Vault Monitoring
  • Customer Service-Oriented
  • Team Collaboration
  • Calm Under Pressure
  • Computer Skills
  • Multitasking

I love being an auntie of three!.

I am a proud auntie of three little babies two girls, one boy. Nothing Brings me more joy than my babies! Luna is 2yrs old , Jr is 1yrs old and the newest addition Lilly is 6 months so whenever I get the chance I enjoy all my free time with my nieces and nephew. 

Timeline

Bank Teller

Mazuma
08.2023 - Current

Universal Banker

Bank Midwest
09.2022 - 07.2023

Lead

Fedex Office
10.2020 - 08.2022

Nursery Worker

10.2017 - 06.2018

High School Diploma -

Lee's Summit North High School

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Kierra Ford