Kierra Ford
Mazuma Credit Union
Lee's Summit,Mo.
9
years of professional experience
Effective communicator who demonstrates quality customer service A reliable and efficient employee with a strong sense of responsibility Ability to maintain environmental cleanliness and organization Comply with employee procedures and policies.
Focused bank teller with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.
Work History
Relationship Builder
5 Years- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Sold and cross-sold bank products to new and existing customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Lead
10 Months- Demonstrated consultative behavior in a retail environment to understand each customer's individualized need
- Provided customer expertise in printing, signs, graphics, and shipping product lines
- Provided an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensured all customer problems were resolved quickly and to the satisfaction of the customer
- Takes complex customer orders using order systems and provides accurate pricing information
- Can Perform multiple tasks at the same time
- Ensured confidentiality of customer data and careful handling of documents, media, and packages
- Processed financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
Nursery Worker
8 Months- Provided care to young children based on parent's specialized instructions
- Helped organize the nursery storage room of various supplies and inventory
- Greeted families as they entered the nursery
- Assisted clients daily with enrollment and sign-in procedures
- Ensured safety within the play areas
- Performed housekeeping duties throughout the day which included routine cleanings at opening and closing
- Followed sanitation regulations when serving and feeding children during meal times.
Education
High School Diploma
Skills
Financial software
Complex Information Interpretation
Night and Safe Deposit Procedures
Cash Drawer Balancing
Reliable and Responsible
Cash handling and management
Friendly
Positive Attitude
Honest and Dependable
Vault Monitoring
Customer Service-Oriented
Team Collaboration
Calm Under Pressure
Computer Skills
Multitasking
Timeline
Relationship Builder
Mazuma Credit Union
08.2021 - CurrentRead More
Lead
Fedex Office
10.2020 - 08.2021Read More
Nursery Worker
10.2017 - 06.2018Read More
Lee's Summit North High School
High School Diploma
Read More