Kierra Glover
Florissant,MISSOURI
Summary
Hello, my name is Kierra , I am a committed job seeker with a history of meeting company needs with consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am a hardworking employee with customer service, multitasking and time management abilities. I am devoted to giving every customer a positive and memorable experience.
Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Mercy Hospital
St Louis, MO
10.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
Call Center Representative
Mercy Hospital St. Louis
09.2021 - Current
- Managed high-volume inbound calls, providing exceptional customer service to patients and families.
- Resolved complex inquiries by utilizing hospital systems and databases for accurate information retrieval.
- Collaborated with healthcare teams to coordinate patient services and improve overall communication processes.
- Trained new staff on call handling protocols, enhancing team performance and service consistency.
- Worked effectively in fast-paced environments.
- Maintained strict confidentiality protocols while handling sensitive patient information during retrieval and storage processes.
- Ensured compliance with HIPAA regulations, protecting patient information during the coding process.
Receptionist
Mercy Hospital St. Louis
St Louis, MO
09.2021 - Current
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
Soldan International Studies
St Louis, MO05-2016
Skills
- Multi-Line Telephone Skills
- HIPAA compliance
- Organization and Efficiency
- Meticulous and Organized
- Customer Service
- Positive Attitude and Energetic
- Microsoft Office
- Data Entry and Database Software
- Medical office administration
- Patient-focused care
- Insurance coverage verification
- Patient confidentiality
Accomplishments
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- CPR Certification
- BLS Certification
Timeline
Medical Assistant
Mercy Hospital
10.2022 - Current
Call Center Representative
Mercy Hospital St. Louis
09.2021 - Current
Receptionist
Mercy Hospital St. Louis
09.2021 - Current
High School Diploma -
Soldan International Studies