Kierra Gulmen
Brooklyn,NY
Summary
My previous experience as a Third Key Holder allows me to offer background in retail operations and customer service. As well as experience in merchandising, inventory management, and team leadership. I’m an adaptive learner with the motivation to excel at any given task whether it be with a team member or independently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Third Key Holder
Kay Jewlers
Brooklyn, NY
09.2020 - 01.2025
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Delegated work to staff, setting priorities and goals.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assessed customer needs to provide assistance and information on product features.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Some College (No Degree) -
Hunter College
New York, NYSkills
- Store maintenance
- Effective delegation
- Drawer counting
- Daily reporting
- Opening and closing coordination
- High-energy attitude
- Administrative support
- Adaptive team player
- Appointment scheduling
- Call handling
- Inventory management
- Supply restocking
Certification
- F01 License
- Unarmed Guard license
References
References available upon request.
Timeline
Third Key Holder
Kay Jewlers
09.2020 - 01.2025
Some College (No Degree) -
Hunter College