Kierra Hargrove
Federal Express
Rocky Mount,NC
2027
years of professional experience
Customer Service Agent experienced in fostering client relationships and delivering tailored solutions. Developed communication and problem-solving skills through direct customer engagement, consistently ensuring satisfaction. Transitioning into new field to leverage extensive service experience for organizational success.
Work History
Live Agent
1 Year 7 Months- Delivered high-quality customer support, resolving diverse inquiries and issues to improve customer experience.
- Boosted customer satisfaction through effective communication and problem-solving skills in live chat interactions.
- Assisted customers with life insurance inquiries, policy explanations, and benefit enrollment support.
- Processed applications, verified eligibility, and maintained accurate records in call center systems.
- Responded to inbound calls, resolved routine account questions, and updated customer information.
Rural Carrier Associate
1 Year 2 Months- Managed distribution of mail and parcels, ensuring timely and accurate delivery to rural routes.
- Provided high-quality customer service, addressing recipient inquiries and resolving delivery issues quickly.
- Sorted mail and parcels for accurate delivery route preparation.
- Delivered letters, flats, and packages while following assigned rural routes.
- Scanned delivery items to track status and maintain route accountability.
Package Handler
- Unloaded trailers and sorted packages for accurate conveyor placement.
- Scanned labels to verify routing and package destination.
- Lifted and moved packages while following safe handling procedures.
- Stacked parcels to optimize trailer space and loading efficiency.
- Inspected shipments for damage and reported handling issues promptly.
- Maintained organized work areas to support smooth package flow.
- Followed sortation instructions to meet processing requirements.
Courier Driver
1 Year 1 Month- Delivered packages along assigned routes, maintaining timely service and accurate stop completion.
- Loaded and organized parcels for efficient route sequencing and safe transport.
- Scanned shipments at pickup and drop-off points to ensure tracking accuracy.
- Conducted pre-trip vehicle inspections to verify roadworthiness and safety compliance.
Cashier
4 Months- Delivered high-quality customer service, ensuring passenger satisfaction through attentive assistance and effective issue resolution.
- Enhanced checkout experience by providing prompt, courteous service to travelers.
- (RDU Airport)
Receptionist
6 Months- Managed incoming communication by answering phone calls, facilitating prompt customer engagement and effective query resolution.
- Maintained accurate records through data entry and systematic filing of documents, contributing to operational efficiency and data integrity.
- Greeted guests and delivered professional front-desk service in fast-paced spa environment.
- Scheduled appointments, managed booking changes, and maintained accurate calendar organization.
- Answered multi-line phones, resolved inquiries, and routed calls to appropriate team members.
Cashier, Digital Shopper
10 Months- Managed online grocery orders to ensure accuracy and enhance customer satisfaction.
- Selected and organized items promptly according to customer specifications to facilitate seamless shopping experience.
- Processed customer transactions accurately using registers, cash, cards, and electronic payment systems.
- Greeted shoppers and provided courteous support throughout checkout experience.
- Scanned merchandise, applied prices, and resolved item discrepancies at point of sale.
Server
4 Months- Enhanced dining experience through attentive service and personalized interactions.
- Resolved customer inquiries and concerns promptly, fostering positive relationships.
- Greeted guests promptly and delivered attentive table service aligned with hospitality standards.
- Presented menu recommendations and answered ingredient questions to support informed guest selections.
- Entered orders accurately into POS system and coordinated timing with kitchen staff.
Rides Operator Trainer
3 Years 2 Months- Trained staff on ride operations, reinforcing adherence to safety protocols to enhance guest safety.
- Conducted safety drills and educational sessions to uphold operational safety and improve guest satisfaction.
- Trained ride operators on safety procedures, park policies, and emergency response protocols.
- Monitored operating stations to ensure compliance with attraction standards and guest safety requirements.
- Demonstrated proper use of ride controls, communication systems, and daily inspection checklists.
Cashier
1 Year 10 Months- Provided consistent, courteous service, enhancing customer satisfaction during shopping.
- Executed transactions efficiently, ensuring accuracy in financial exchanges to minimize errors.
- Processed cash, credit, and mobile payments accurately at POS terminals.
- Assisted customers with product selection and answered checkout questions promptly.
- Reconciled cash drawer and balanced receipts to support end-of-shift accuracy.
Intern
2 Months- Developed and executed seasonal marketing campaigns, leading to 20% increase in social media engagement.
- Managed inventory processes, achieving 15% improvement in stock accuracy and availability.
- Supported fashion team with daily administrative tasks and organized project files for quick retrieval.
- Assisted with inventory tracking, sample organization, and stockroom coordination to maintain order.
- Prepared garment displays and styling materials for product presentations and internal reviews.
Community Leader
4 Months- Facilitated educational sessions for youth on dangers and prevention of drug use, enhancing community awareness and engagement.
- Collaborated with DC Council members and presented at local community meetings to advocate for impactful drug prevention initiatives.
- Coordinated community outreach efforts to connect residents with prevention center resources and support services.
- Facilitated workshops and group discussions on violence prevention, wellness, and positive youth engagement.
- Built relationships with local organizations to strengthen referral networks and expand community access to services.
Mentee
1 Year- Participated in structured mentorship program, enhancing personal and professional development through guidance sessions and skill-building activities.
- Worked with mentor to identify and pursue career goals, leading to increased industry knowledge and expanded networking opportunities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma
Associate of Science - Business Administration
Associate of Science - Business Administration
Skills
Organizational skills
Research expertise
Leadership skills
Group communication
Critical thinking skills
Time management
Skilled With Organization
Strong Ability as a Leader
Able Communicator in Group Discussions
Customer Interaction
Experienced With Research
Timeline
Courier Driver
Federal Express
09.2025 - CurrentRead More
Cashier
Hudson Group
03.2022 - 07.2022Read More
Receptionist
Massage Envy
09.2021 - 03.2022Read More
Live Agent
Spectrum- Charter Communications Call Center
07.2021 - 02.2023Read More
Cashier, Digital Shopper
Walmart
11.2020 - 09.2021Read More
Server
Bahama Breeze
11.2019 - 03.2020Read More
Rural Carrier Associate
United States Postal Office
01.2019 - 03.2020Read More
Cashier
Shoppers Food Warehouse
08.2016 - 06.2018Read More
Rides Operator Trainer
Six Flags America
06.2016 - 08.2019Read More
Intern
Redsprinkle Fashion Organization
06.2015 - 08.2015Read More
Community Leader
Marshall Heights Prevention Center
09.2014 - 01.2015Read More
Mentee
Mentor Foundation
01.2014 - 01.2015Read More
Package Handler
Fed Ex Ground
Read More
Cesar Chavez Public Charter School
High School Diploma
Read More
Shaw University
Associate of Science from Business Administration
Read More
Edgecombe Community College
Associate of Science from Business Administration
Read More