Kierra Johnson

• Directed daily floor operations in a high volume environment serving 150+ guests per shift, coordinating staff workflows to maintain efficiency and service excellence.
• Built strong client relationships and influenced purchasing decisions through product knowledge and personalized recommendations, contributing to consistent increases in nightly sales revenue.
• Trained and mentored 10+ team members, improving communication, service standards, and operational efficiency.
• Resolved complex guest concerns in real time, demonstrating strong problem solving and communication skills in high-pressure situations.
• Maintained strict cleanliness and safety standards aligned with regulatory and operational protocols.

• Generated $1.3M+ in food and beverage sales through consultative selling, product knowledge, and strategic upselling techniques.
• Delivered high quality service to 100+ guests per shift, building strong customer relationships and ensuring exceptional client experiences.
• Managed service for large parties and corporate groups of up to 120 guests, demonstrating strong time management and operational coordination.
• Assisted with onboarding and training new team members to maintain service quality and workflow efficiency.

• Assisted dentists during clinical procedures by preparing instruments, maintaining sterile fields, and supporting procedural workflows.
• Managed procedure room setup, turnover, and instrumentation preparation to ensure efficient patient flow.
• Coordinated with clinical staff to support safe and effective patient care in a fast-paced healthcare environment.
• Maintained strict compliance with infection prevention and sterilization protocols.