Kierra Long

• Drove merchandising strategy to elevate visual standards and increase sales performance.
• Tracked sales trends and recommended adjustments to enhance departmental profitability.
• Analyzed sales trends and inventory data to optimize product placement and replenishment.
• Executed seasonal transitions, floor sets, and promotional displays, enhancing customer engagement and maximizing sell-through.
• Coached team members on execution standards, increasing overall customer engagement.
• Managed store personnel to meet staffing requirements while adhering to budget constraints.
• Collaborated with store manager on daily operations and company initiatives, ensuring alignment with merchandising goals.

• Provided customer experience leadership to enhance service quality across two high-volume store locations
• Ensured team accountability and operational execution to maintain high levels of customer satisfaction
• Conducted onboarding, training, and coaching of associates to improve service delivery and team performance
• Transferred to Evanston store to support performance turnaround and leadership gaps

● Led daily operations and team productivity while maintaining safety standards

● Delivered coaching and feedback to support team growth and manage performance effectively

● Developed action plans that enhanced team performance and streamlined workflow

● Assessed training needs and implemented targeted development strategies for team advancement

● Improved communication and collaboration across departments

● Ensured inventory accuracy and streamlined procurement documentation

● Verified shipment accuracy and addressed discrepancies

● Organized supply rooms and maintained optimal stock levels

● Utilized handheld systems to track and assess departmental needs

● Troubleshot production issues, identifying root causes to enhance machine performance

● Supported leadership by training team members and implementing process improvements

● Collaborated with team members to streamline workflows and reduce downtime

● Led and motivated teams to enhance customer satisfaction and retention rates

● Built strong team relationships to effectively resolve issues and foster collaboration

● Coordinated cross-department operations to streamline processes

● Trained new hires and enforced company policies