Kierra Lyons
Brandon,FL
Summary
Detail-oriented client service professional with 7+ years of experience in case management, documentation, budget review, and client communication. Skilled in guiding individuals through structured processes and supporting financial readiness and long-term stability.
Overview
17
17
years of professional experience
Work History
Part Time Retail Merchandiser
Hallmark
12.2024 - Current
- Document activities accurately using mobile systems to ensure compliance.
- Manage tasks across multiple locations with strong time management and organization.
Travel Consultant
Key Escapes & Travel (Affiliated With Archer Travel Group)
01.2021 - 10.2025
- Guided clients through planning processes, requirements, and financial considerations.
- Communicated via phone or email to assess needs and clarify next steps.
- Maintained a high client retention rate of over 75% through personalized service and strong relationships, resulting in repeat bookings and referrals.
- Researched and negotiated contracts with hotels, airlines, and local vendors to enhance offerings.
Living Skills Specialist
Living Independently Is For Everyone
06.2015 - 03.2020
- Managed a caseload of 6–8 clients, providing individualized counseling and support.
- Reviewed budgets, spending habits, and readiness for independent goals.
- Created action plans, documented progress, and collaborated with service providers.
Claims Clerk
Los Angeles City Attorney
02.2009 - 04.2011
- Processed complex claims using specialized software to ensure timely and accurate resolution.
- Tracked claim statuses diligently, keeping all parties informed of progress and any changes throughout the process.
- Coordinated communication between clients, attorneys, and external stakeholders for effective case management.
Education
High School Diploma - General Studies
Parkridge Private School
Long Beach, CASkills
Client Intake & Assessment Case Management Documentation & Data Entry Affordability & Budget Review Client Communication (Phone/Email) Problem Solving Independent Work Microsoft OfficeData Entry & Recordkeeping Appointment Coordination Problem-Solving
Timeline
Part Time Retail Merchandiser
Hallmark
12.2024 - Current
Travel Consultant
Key Escapes & Travel (Affiliated With Archer Travel Group)
01.2021 - 10.2025
Living Skills Specialist
Living Independently Is For Everyone
06.2015 - 03.2020
Claims Clerk
Los Angeles City Attorney
02.2009 - 04.2011
High School Diploma - General Studies
Parkridge Private School