Summary

Overview

Work History

Education

Skills

Accomplishments

Timeline

KIERRA NICHOLS

Spring,TX

Summary

Results-driven Collections and Billing Specialist with 7+ years of progressive experience managing commercial collections, accounts receivable, billing operations, credit analysis, and customer service. Skilled at reducing delinquent accounts, negotiating payment solutions, improving cash flow, and building strong client relationships. Experienced leading teams, streamlining collection processes, and utilizing SAP, Business Central, CRM systems, and Microsoft Office to improve operational efficiency. Recognized for exceptional communication, attention to detail, and delivering results in fast-paced environments.

Overview

years of professional experience

Work History

SR. COLLECTIONS /Billing

DGM Services

06.2025 - Current

Assisted in managing collections processes and resolving account discrepancies. Supported efforts to streamline collection workflows and improve customer communication. Facilitated collection activities to enhance overall financial recovery.
Oversaw multiple client accounts to ensure satisfaction and retention.
Facilitated negotiation and resolution of customer accounts to ensure timely payments.
Executed credit card processing, analyzed delinquent accounts, and formulated strategic solutions.
Established new accounts and conducted credit assessments to determine eligibility for terms.
Monitored payment portals to ensure timely transaction processing.
Processed billing invoices efficiently. Assisted in the preparation of billing documents. Supported the tracking of outstanding invoices.

COLLECTIONS LEAD

DHL

Houston

01.2019 - 08.2024

Directed daily collection activities, ensuring team alignment with departmental objectives.
Oversaw management of high-volume customer account portfolio.
Facilitated negotiation of payment arrangements and resolution of delinquent balances.
Evaluated aging reports to optimize collection strategies.
Developed and implemented training programs for new collection specialists.
Ensured meticulous account documentation and adherence to compliance standards.
Facilitated collaboration among finance, billing, and customer service teams to address and resolve account discrepancies.
Facilitated leadership in generating reports and driving continuous process improvement initiatives.

BILLING CUSTOMER SERVICE

DHL

01.2018 - 01.2019

Facilitated management of customer billing accounts while addressing and clarifying invoice-related questions.
Managed payment transactions, maintaining a high standard of precision throughout the process.
Investigated and resolved billing disputes promptly, ensuring a seamless customer experience.
Handled a significant volume of phone and email inquiries, providing effective solutions and support.
Managed comprehensive documentation of customer account records, facilitating effective account management.

CUSTOMER SERVICE SPECIALIST- TEMP

Randstand

06.2017 - 01.2018

Analyzed and resolved challenging customer problems in a timely manner, ensuring optimal customer satisfaction.
Handled and prioritized a significant influx of calls and emails, addressing customer inquiries and complaints promptly and efficiently.
Managed customer onboarding into benefits systems to enhance service delivery.

TEACHER

Children Learning Adventure

05.2016 - 06.2017

Designed and executed innovative teaching strategies to enhance student engagement in interactive learning.
Designed customized lesson plans that address diverse learning styles and ability levels.
Directed and organized extracurricular dance programs, including ballet and hip hop.