Summary
Overview
Work History
Education
Skills
Timeline

Kierra Norris

Glendale,AZ

Summary

Proven customer service expert with a strong work ethic, honed at Brothers Pizza and other esteemed venues. Excelled in high-volume dining environments, enhancing guest engagement and streamlining operations. Skilled in cash handling and beverage preparation, consistently boosting sales through exceptional service and efficiency. Achieved notable customer loyalty through empathetic conflict resolution and meticulous attention to cleanliness standards.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

9
9
years of professional experience

Work History

Server/Bartender

Brothers Pizza
04.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Deli Clerk

Safeway
05.2023 - 03.2024
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cooked food . made sure everything was always filled and stocked up.

Server/Cashier Team Lead

Pullanos
06.2016 - 02.2022
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Welcomed customers and took orders
  • served food and beverages
  • Maintained excellent customer service to customers
  • operated cash register, collected payments and gave accurate change.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Customer Service Representative

Uhaul
01.2020 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Helped customers with reservations on truck rentals along with storages.

Education

GED -

E Institute , 4744 W Grovers
05-2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Cleanliness standards
  • High volume dining
  • Performance improvement
  • Beverage preparation
  • Task prioritization
  • Food sales and promotion
  • Daily specials memorization

Timeline

Deli Clerk - Safeway
05.2023 - 03.2024
Server/Bartender - Brothers Pizza
04.2022 - Current
Customer Service Representative - Uhaul
01.2020 - 08.2021
Server/Cashier Team Lead - Pullanos
06.2016 - 02.2022
E Institute - GED,

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Kierra Norris