Kierra Vue
Fresno,CA
Summary
Dynamic leader with proven expertise in coaching and mentoring, as demonstrated at Malees Kitchen. Excelled in performance improvement, driving team success through effective monitoring and feedback. Skilled in customer focus and adept at leveraging social media platforms to enhance team achievements. Achieved significant improvements in team efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Team Lead
Malees Kitchen
11.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated staff performance and provided coaching to address inefficiencies.
Party Host
No Surrender Adventure Park
01.2022 - 08.2023
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Led creative games and activities to engage and entertain guests during events.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Organized various themed parties, with coordinated decorations, menus and activities.
Team Leader
Beyond Bok Choi
10.2019 - 11.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Loaded and unloaded boxes and pallets of merchandise for customers.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Team Member
Raising Cane's
11.2021 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Crescent View
06.2023
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Social Media Platforms
Timeline
Team Lead
Malees Kitchen
11.2023 - Current
Party Host
No Surrender Adventure Park
01.2022 - 08.2023
Team Member
Raising Cane's
11.2021 - 04.2022
Team Leader
Beyond Bok Choi
10.2019 - 11.2022
Crescent View
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