Kierra Wilson
Kilgore
Summary
Proven leader with extensive experience in operations management and team building, notably at BMH. Excelled in fostering employee development, driving sales growth, and implementing cost-saving strategies. Demonstrated prowess in inventory control and customer relationship management, achieving significant improvements in client loyalty and operational efficiency.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work History
Correctional Officer
Management & Training Corporation
Henderson
02.2025 - Current
- Supervised inmate activities to maintain safety and order within the facility.
- Conducted regular security checks to prevent contraband and ensure compliance.
- Managed inmate records using facility-specific software for tracking behavior and incidents.
- Trained new officers on procedures and facility policies for effective operations.
- Collaborated with staff to develop safety protocols for emergency situations.
- Assisted in transport of inmates to court and medical appointments as required.
- Mediated conflicts among inmates to promote a peaceful environment.
- Implemented rehabilitation programs to support inmate reintegration into society.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Maintained clear and open communications with facility areas to support safe operations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
- Performed head counts, checking cells for missing inmates.
Cable one
SparkLight
Longview
11.2024 - 02.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
General Manager
BMH
06.2023 - 08.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Assistant Manager
BMH
03.2021 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Representative
Mr. Cooper Mortgage
03.2019 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Correctional Officer
MTC Corrections
10.2013 - 09.2018
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Education
Diploma -
Henderson High School
HendersonSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Effective leader
- Efficient multi-tasker
- Team Leadership
- Staff Management
- Training and coaching
- Training and Development
- Inventory Control
- Customer Relationship Management
- Verbal and written communication
- Employee Scheduling
- Administrative Skills
- P&L Management
- Vendor relationships
- Employee Development
- Project Management
- Facility Management
- Security management
- Incident reporting
- Conflict mediation
- Rehabilitation program implementation
- Compliance enforcement
- Crisis management
- Team collaboration
- Process improvement
- Public safety awareness
- Effective communication
- Problem solving
- Leadership skills
- Training and development
- Attention to detail
- Visitation oversight
- Observation techniques
- Facility maintenance
- Belongings inspection
- Criminal justice
- Conflict resolution skills
- CCTV monitoring
- Strategic planning and organization
- Staff management
- Mentorship
- Emergency response
- Safety and security enforcement
Timeline
Correctional Officer
Management & Training Corporation
02.2025 - Current
Cable one
SparkLight
11.2024 - 02.2025
General Manager
BMH
06.2023 - 08.2024
Assistant Manager
BMH
03.2021 - 06.2023
Customer Service Representative
Mr. Cooper Mortgage
03.2019 - 04.2020
Correctional Officer
MTC Corrections
10.2013 - 09.2018
Diploma -
Henderson High School