Kierra Young
Beaumont,TX
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Customer Contact Services
Minnetonka, MN
03.2024 - 03.2025
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Support Specialist
Millennia
Cary, NC
03.2022 - 03.2024
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Processed customer account changes with proprietary software.
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
Surveyor
Service Associates of America
Houston, TX
03.2021 - 03.2022
- Read and interpreted legal documents, construction drawings and maps to complete surveys.
- Maintained accurate records of all surveys conducted with detailed diagrams and descriptions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
Evolution Charter Academy
Beaumont, TX06-2017
Skills
- Customer service
- Conflict resolution
- Account management
- Data entry
- Customer relationship management
- Technical support
Timeline
Customer Service Representative
Customer Contact Services
03.2024 - 03.2025
Customer Support Specialist
Millennia
03.2022 - 03.2024
Surveyor
Service Associates of America
03.2021 - 03.2022
High School Diploma -
Evolution Charter Academy
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