Kierra Flynn
Bedford,TX
Summary
Proven leader in hospitality and logistics, excelling in customer relations and workflow optimization for Courtyard By Marriott. Enhanced guest experience through effective team management and resolved complaints, boosting satisfaction. Achieved timely deliveries with Panthers Logistics, demonstrating exceptional communication and decision-making. Skilled in inventory control and guest relations, driving operational excellence and positive outcomes.
Overview
5
5
years of professional experience
Work History
Front Office Manager
Courtyard By Marriott
06.2021 - 02.2024
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
Delivery Driver
Panthers Logistics
02.2019 - 06.2021
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Operated light trucks to deliver loads as far as 200 miles from home location.
Education
Diplomia - Medical Assisting
Remington College
Fort Worth, TX08.2024
Associate of Science - Kinesiology
Tarrant County College District
Fort Worth, TX08.2020
Skills
- Effective Multitasking
- Workflow Optimization
- Customer Service
- Customer Relations
- Team Management
- Hospitality services
- Oral and writing communication
- Records Management
- Decision-making capabilities
- Inventory Control
- Exceptional communication
- Guest Relations
Timeline
Front Office Manager
Courtyard By Marriott
06.2021 - 02.2024
Delivery Driver
Panthers Logistics
02.2019 - 06.2021
Diplomia - Medical Assisting
Remington College
Associate of Science - Kinesiology
Tarrant County College District
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