Kierrica McMath
Alexander,NC
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Walgreens
Benton, AR
08.2012 - 02.2026
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and product knowledge.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, informing promotional strategies and merchandising decisions.
- Coordinated staff schedules to ensure adequate coverage during peak hours, enhancing customer experience.
- Led team meetings to communicate store objectives, fostering a collaborative work environment.
- Enhanced visual merchandising standards, resulting in improved product presentation and customer engagement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Customer Service Manager
Walmart
The Colony, TX
04.2009 - 05.2012
- Led customer service team to enhance operational efficiency and improve service delivery standards.
- Implemented feedback systems to identify service improvement areas, driving strategic changes across departments.
- Analyzed performance metrics to optimize processes and elevate overall team productivity and effectiveness.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Established best practices for handling customer inquiries, reducing response times and increasing resolution efficiency.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Cashier
Bally's Casino
Tunica, MS
01.2007 - 02.2009
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in training new cashiers on operational procedures.
- Addressed customer inquiries and resolved issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Business Management
University of Phoenix
Phoenix, AZ05-2028
High School Diploma -
Ruleville Central High School
Ruleville, MS05-2001
Skills
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Customer relations
- Team building and leadership
- Attention to detail
- Staff supervision
- Team management
- Employee scheduling
- Hiring and training
- Upselling and cross selling
- Work Planning and Prioritization
- Goals and performance
- Mentoring and coaching
Timeline
Assistant Store Manager
Walgreens
08.2012 - 02.2026
Customer Service Manager
Walmart
04.2009 - 05.2012
Cashier
Bally's Casino
01.2007 - 02.2009
No Degree - Business Management
University of Phoenix
High School Diploma -
Ruleville Central High School
Pharmacy Technician License
Has knowledge in filling prescriptions which includes counting pills and mixing medication
Process insurance claims