Kiersten Donehey
Waukegan,IL
Summary
Dynamic and reliable professional with extensive customer service experience at Target, excelling in cash handling and team collaboration. Proven ability to enhance front-end performance and maintain safety standards, while engaging diverse customers to foster a welcoming environment. Committed to achieving sales goals and ensuring a positive shopping experience.
Overview
2026
2026
years of professional experience
1
1
Certificate
Work History
Front End Associate
Target
Waukegan, IL
05.2024 - 02.2026
- Assisted customers with product inquiries and store navigation.
- Maintained merchandise presentation to ensure an inviting shopping experience.
- Operated cash registers efficiently, processing transactions accurately.
- Collaborated with team members to achieve daily sales goals.
- Restocked shelves promptly to maintain inventory levels and product availability.
- Provided support in the execution of promotional displays and signage.
- Adhered to safety protocols while handling products and equipment.
- Contributed to a positive team environment through effective communication skills.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Facilitated cash, check and credit transactions on cash register with Number% accuracy.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
Barista
Starbucks
Gurnee
03.2022 - 04.2023
- Prepared and served high-quality beverages according to established recipes and standards.
- Maintained cleanliness of work area, ensuring compliance with health and safety regulations.
- Engaged with customers to provide exceptional service, addressing inquiries and resolving issues promptly.
- Operated coffee brewing equipment, demonstrating proficiency in espresso machine operation and maintenance.
- Implemented promotional strategies for seasonal products, increasing customer engagement and sales opportunities.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Line Cook
Chili's Bar and Grill
Gurnee, IL
2020 - 03.2022
- Prepared and cooked menu items according to standard recipes and presentation guidelines.
- Ensured food safety and sanitation standards were maintained in all kitchen operations.
- Collaborated with team members to streamline kitchen processes and improve efficiency.
- Operated kitchen equipment safely, adhering to operational protocols at all times.
- Supported training of new staff on cooking techniques and kitchen procedures.
- Monitored food quality and freshness, making adjustments as necessary for optimal taste.
- Contributed to a positive dining experience through timely meal preparation and service support.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Assembler
Marengo Tool & Die Works
Marengo, IL
02.2020 - 02.2021
- Assembled components according to specifications, ensuring high quality and accuracy.
- Operated various hand tools and machinery to complete assembly tasks efficiently.
- Collaborated with team members to streamline workflows and improve production timelines.
- Maintained a clean and organized work environment to promote safety and efficiency.
- Assisted in training new employees on assembly techniques and safety protocols.
- Participated in continuous improvement initiatives to enhance process effectiveness and reduce waste.
Cashier
McDonald's
04.2020 - 02.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained a clean and organized work environment to enhance customer experience.
- Assisted customers with menu selections, providing knowledgeable recommendations.
- Handled cash and credit transactions accurately, ensuring proper change distribution.
- Implemented promotional upselling techniques to increase average transaction value.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Adhered to food safety and hygiene standards while preparing orders for customers.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Richmond Burton Community High School
Richmond, IL05-2015
Skills
Customer service
Time management
Front-end performance optimization
Product restocking
Retail transactions
Team contribution
Agile development methodologies
Friendly and helpful
Merchandise display set up
Cash handling
Reliable and responsible
Safety and cleanliness standards
Customer assistance
Organization
Team cooperation
Adaptable and flexible
Cash drawer management
Cash register operation
Decision-making
Attention to detail
Creative thinking
Ability to lift 40 pounds
Honest and dependable
Strong communication and interpersonal skills
Engaging with diverse customers
Payment processing
Excellent written and verbal communication
Certification
Basset and Food Handlers Certificates
Timeline
Front End Associate
Target
05.2024 - 02.2026
Barista
Starbucks
03.2022 - 04.2023
Cashier
McDonald's
04.2020 - 02.2021
Assembler
Marengo Tool & Die Works
02.2020 - 02.2021
Line Cook
Chili's Bar and Grill
2020 - 03.2022
High School Diploma -
Richmond Burton Community High School