Seasoned Manager of Operations with a robust background in customer service and problem-solving, demonstrated at Great Clips. Expert in enhancing customer loyalty through active listening and critical thinking, achieving financial targets with precision. Skilled in managing teams and operations to exceed business goals, maintaining high-quality standards with effective communication and strategic planning.
Hi, I’m
Kiersten England
Winter Park,FL
Summary
Overview
9
years of professional experience
Work History
Great Clips
Customer Service Representative
01.2019 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CentralFl Transport
Manager of Operations
01.2022 - 06.2022
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Great Clips
Salon Manager
01.2015 - 01.2019
Job overview
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Education
Seminole State College of FloridaSanford, FL
AA from General Studies
University Overview
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Manager of Operations
CentralFl Transport
01.2022 - 06.2022
Customer Service Representative
Great Clips
01.2019 - Current
Salon Manager
Great Clips
01.2015 - 01.2019
Seminole State College of Florida
AA from General Studies
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