Kiersten Frierson
Florence,SC
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
McLeod Regional Medical Center
Florence , SC
02.2022 - Current
- Document vital signs and health history for patients in clinic and hospital environments.
- Direct patients to exam rooms, fielded questions and prepared for physician examinations.
- Collect and documented patient medical information such as blood pressure and weight.
- Sanitize, restock and organized exam rooms and medical equipment.
- Schedule appointments for follow up visit
- Make outbound call to collect and assist with Telehealth video Visit.
Customer Service Representative
Assurant
Florence, SC
10.2020 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information regarding customer homeowners insurance such as whats required to cover the home
- Reached out to insurance company to request payment or retrieve renewal forms
Housekeeping Attendant
Hilton Garden Inn Hotel
Florence, SC
03.2020 - 09.2020
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked over eight room with supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Kept building entryway glass clean and polished for professional presentation.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Home Advisor
Teleperformance USA
Lake City, SC
01.2019 - 01.2020
- Explained technical information about Apple devices in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Processed payments to bring account in good standing.
- Unlocked Apple I-Tunes accounts.
Deli Sales Associate
Walmart
Lake City , SC
10.2017 - 11.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared food for hot bar display each day
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Home Health Aide
Nightingale Academy
Florence, SC
11.2016 - 10.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
Customer Service Representative
Teleperformace USA
Lake City, SC
11.2015 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer calls with minimal wait times.
- Assisted with making in-store appointment when troubleshooting steps could not resolve device issue.
Certified Nursing Assistant
Lake City Scranton Nursing Home
Scranton, SC
03.2013 - 10.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Waitress
Captain D's Seafood
Lake City, South Carolina
09.2011 - 09.2012
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
CCMA -
Pee Dee Medical Training Center
Lake City SC12.2021
High School Diploma -
Lake City High School
Lake City, SC05.2011
Skills
- Sharps Disposal
- Proper Sterilization Techniques
- Operating EKG Equipment
- Cleaning and Organizing
- Updating Medical Records
- Vital Sign Monitoring
- Medical Supply Monitoring
- Patient Feeding
- Explaining Instructions
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS
- CPR/First Aide
Timeline
Certified Clinical Medical Assistant
McLeod Regional Medical Center
02.2022 - Current
Customer Service Representative
Assurant
10.2020 - 12.2021
Housekeeping Attendant
Hilton Garden Inn Hotel
03.2020 - 09.2020
Home Advisor
Teleperformance USA
01.2019 - 01.2020
Deli Sales Associate
Walmart
10.2017 - 11.2018
Home Health Aide
Nightingale Academy
11.2016 - 10.2017
Customer Service Representative
Teleperformace USA
11.2015 - 08.2016
Certified Nursing Assistant
Lake City Scranton Nursing Home
03.2013 - 10.2015
Waitress
Captain D's Seafood
09.2011 - 09.2012
CCMA -
Pee Dee Medical Training Center
High School Diploma -
Lake City High School
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