Marvel Jones
Milwaukee,WI
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
25
25
years of professional experience
Work History
Certified Clinical Medical Assistant
Children's Wisconsin
05.2021 - Current
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Measured patient pulse oximetry.
Patient Care Technician /CNA
Froedtert Hospital
07.2012 - 11.2023
- Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
- Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Supported needs of 32+ residents under long-term care.
Home Health Aide
Horizon Home Care & Hospice
05.2010 - 07.2012
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Administered medication as directed by physician.
- Assisted with end-of-life care.
Customer Service Representative
Sam's Club
07.1998 - 04.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Medical Receptionist
Healthcare Billing Solutions Inc.
01.2008 - 01.2009
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Education
Certification - Certified Clinical Medical Assistant
Herzing University
Brookfield, WI06.2023
Associate of Arts - Business Management
Milwaukee College of Business
Milwaukee, WI06.1993
Skills
- Phlebotomy
- Explaining Instructions
- Clerical Support
- Complex Problem-Solving
- Stocking Supplies
- Aliquoting
- Taking Vital Signs
- Medical History Intake
- Direct Patient Care
- Administering Immunizations
- Sharps Disposal
- Restocking Lab Supplies
- Customer Service
- Patient Scheduling
Timeline
Certified Clinical Medical Assistant
Children's Wisconsin
05.2021 - Current
Patient Care Technician /CNA
Froedtert Hospital
07.2012 - 11.2023
Home Health Aide
Horizon Home Care & Hospice
05.2010 - 07.2012
Medical Receptionist
Healthcare Billing Solutions Inc.
01.2008 - 01.2009
Customer Service Representative
Sam's Club
07.1998 - 04.2010
Certification - Certified Clinical Medical Assistant
Herzing University
Associate of Arts - Business Management
Milwaukee College of Business
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