Kiersten Hagquist, MS, CPT
Summary
Sharp, energetic, personable and resourceful professional that has experience in a fast-paced environment. Successful at troubleshooting and handling customer support quickly and efficiently. Deadline driven, team player that can also work independently, organized and dependable.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Travel Agent
Wishdrawals Travel
09.2019 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Certified Personal Trainer/Nutrition Coach/Group Fitness Instructor
Hoosier Trainer
10.2016 - Current
- Cultivated positive relationships with class participants by teaching variety of challenging and entertaining group fitness classes.
- Supported individual journeys with one-on-one instruction to supplement group lessons for participants needing extra guidance.
- Led classes of 5-40 people in dynamic cardio & strength classes, supporting open and non-judgemental exercise environment.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Monitored participant progress and provided positive reinforcement to support goal achievement.
- Tracked progress of each client in secure filing system, diligently following confidentiality requirements.
Adjunct Faculty Instructor
Indiana Wesleyan University
09.2006 - 05.2017
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Developed creative and effective teaching methods for course content to capture students attention.
- Designed and delivered class instruction to meet course competencies.
- Developed and kindled professional relationships with students to better communicate and enhance instruction.
- Taught onsite and online classes in areas of Communications, English Composition, and General Business.
Admissions Counselor
Apollo Group
08.2002 - 01.2010
- Reviewed admissions applications and evaluated student credentials.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Gave presentations about IWU's adult education program to prospective students.
- Met with business to develop relationships for tuition reimbursement and engaging employees.
Education
Master of Science - Management
Indiana Wesleyan University
Indianapolis, IN12.2005
Bachelor of Arts - Communications
Purdue University
West Lafayette, IN05.2002
Skills
- Proficient in Canva and video creation for social media sites
- Proficient in Google Drives and Microsoft Office
- Proficient in public speaking and teaching others
- Quick learning of new policies and procedures
Certification
- ACE Personal Trainer
- ACE Fitness Nutrition Specialist
- Macro Nutrition Coach
- Group Fitness
- Cycle
- Barre
- TRX
- Disney College of Knowledge
- Universal Travel Expert
- Cruise Lines: Viking, Celebrity, Holland America, Royal Caribbean, Norwegian, Princess, Carnival
Volunteer Work
- Brownsburg Band and Orchestra Parents Fundraising Coordinator - Present
- Bulldog Clovers 4H Club - Head Leader 2022-present
- Parent Support Group President of Delaware Trail Elementary - 2021-2023
- Delaware Trail Elementary, East Middle School and Brownsburg High School - general volunteer
Timeline
Travel Agent
Wishdrawals Travel
09.2019 - Current
Certified Personal Trainer/Nutrition Coach/Group Fitness Instructor
Hoosier Trainer
10.2016 - Current
Adjunct Faculty Instructor
Indiana Wesleyan University
09.2006 - 05.2017
Admissions Counselor
Apollo Group
08.2002 - 01.2010
Master of Science - Management
Indiana Wesleyan University
Bachelor of Arts - Communications
Purdue University
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