Kiersten Horton
Grand Prairie,Texas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Toddler/Infant Teacher
North Richland Hills Montessori
09.2023 - 07.2024
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Promoted development of social, emotional, and communication skills in infants.
- Provided thorough documentation of each child's day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
- Maintained safe, nurturing environment for infants by adhering to health and safety regulations.
- Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout day.
- Utilized variety of teaching methods, including storytelling, music, and visual aids, to stimulate infant curiosity and interest in learning.
- Implemented curriculum to enhance classes with learning-focused activities.
- Implemented age-appropriate curricula to meet needs of young learners.
Customer Service
Dry Clean Super Center
10.2021 - 09.2023
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Maintained standards of quality, timeliness, productivity and customer service.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Customer Service/Range Safety Officer
Shoot Smart
04.2021 - 10.2021
- Greeting customers making sure everyone has pleasant and safe experience
- Teaching first time shooters safety rules and how to properly operate firearm
- Regular range walkthrough to ensure safety and range rules are followed
- Opening and closing duties.
- Maintained expertise in diverse firearms and ammunition.
- Maintained knowledge of and enforced best practices for safe handling of firearms and accessories.
Team Member
Taco Bell
04.2018 - 01.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
Education
UT Southwestern Internship
Dallas, TX03.2020
High School Diploma -
Young Women’s Leadership Academy High School
Grand Prairie, TX01.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Following Instructions
- Leadership Qualities
- Decision-making capabilities
- Safety understanding
- Computer Skills
Timeline
Toddler/Infant Teacher
North Richland Hills Montessori
09.2023 - 07.2024
Customer Service
Dry Clean Super Center
10.2021 - 09.2023
Customer Service/Range Safety Officer
Shoot Smart
04.2021 - 10.2021
Team Member
Taco Bell
04.2018 - 01.2019
UT Southwestern Internship
High School Diploma -
Young Women’s Leadership Academy High School
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