KIERSTEN JONES
BAYTOWN
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Universal Banker
Capital Bank
03.2024 - Current
- Assists customers and strengthening relationships by setting up or closing accounts, troubleshooting online service issues, and signing up for new services
- Collects documents and processes consumer loan applications as loan originator for General Purpose, HELOCs, Home Equity Term, and Home Improvement loans
- Ensures compliance with federal regulations by staying up-to-date on industry changes and adapting procedures accordingly
- Completed "New Accounts Manual" instruction manual with assistance by multiple departments
Makeup Artist
Lovely Kind Beauty
01.2023 - Current
- On-call airbrush and traditional makeup artist who performs event and bridal services in studio and on location in Houston and surrounding areas
Lead Teller
Capital Bank
07.2022 - 03.2024
- Managed cash and negotiable instrument inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
IACP Certified Auto Appraiser
Houston Auto Appraisers
11.2020 - 06.2022
- Provided 3rd party independent IACP Certified appraisal and negotiation services for vehicular accidents from total loss and diminished value claims
- Retained by insurance companies, financial institutions, and state and local governments for valuation of property with VIN numbers such as vehicles, mobile homes, and aircraft
- Successfully settled with claimants and insurers having created detailed assessments of damages to property and vehicles
Member Service Representative
Community Resource Credit Union
05.2019 - 11.2020
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions while conducting members' financial transactions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members
Operations Team Lead
Academy Sports & Outdoors
07.2018 - 03.2019
- Reviewed timecards and processed payroll
- Conducted new hire orientations
- Processed supply order for entire store
- Audited store accounts payable and receivable
- Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives
- Improved operational efficiency by streamlining processes and implementing time-saving strategies
Cashier Team Lead
Academy Sports & Outdoors
11.2016 - 07.2018
- Responsible for all front-end employees, operations, and monetary instruments
Customer Service Cashier
Academy Sports & Outdoors
06.2016 - 11.2016
- Cash handling
- Processed return/ exchange transactions and merchandise
Education
Bachelor of Science - Finance
University of Houston Clear Lake
01-2026
Associate of Arts - Business
Lee College
Baytown, TX01-2023
Skills
- Branch operations
- Loan origination
- Portfolio management
- Customer service
Certification
Licensed Mortgage Loan Officer
NMLS # 2591232
Notary Public of Texas
ID# 13204891-5
Timeline
Universal Banker
Capital Bank
03.2024 - Current
Makeup Artist
Lovely Kind Beauty
01.2023 - Current
Lead Teller
Capital Bank
07.2022 - 03.2024
IACP Certified Auto Appraiser
Houston Auto Appraisers
11.2020 - 06.2022
Member Service Representative
Community Resource Credit Union
05.2019 - 11.2020
Operations Team Lead
Academy Sports & Outdoors
07.2018 - 03.2019
Cashier Team Lead
Academy Sports & Outdoors
11.2016 - 07.2018
Customer Service Cashier
Academy Sports & Outdoors
06.2016 - 11.2016
Bachelor of Science - Finance
University of Houston Clear Lake
Associate of Arts - Business
Lee College
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