Kiersten Lewis
Crosby
Summary
Dynamic professional with extensive experience in order fulfillment and customer engagement, notably at Walmart. Proven track record of enhancing customer satisfaction through meticulous attention to detail and effective conflict resolution. Skilled in route optimization and safe driving, consistently achieving timely deliveries while fostering strong client relationships.
Overview
5
5
years of professional experience
Work History
Shipt Shopper
Shipt
05.2025 - Current
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Boosted repeat business through prompt resolution of customer concerns and exceptional service.
- Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
- Executed accurate order picking and fulfillment using mobile shopping applications.
- Maintained high standards of quality assurance in product selection and delivery processes.
- Demonstrated attention to detail when selecting products, resulting in fewer returns and higher customer satisfaction.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Enhanced Shipt platform growth by generating positive word-of-mouth referrals from satisfied customers.
Delivery Driver
DoorDash
02.2023 - Current
- Safely and efficiently deliver food and other goods to customers in a timely manner, ensuring high levels of customer satisfaction.
- Coordinated order pickups from restaurants and retail partners using DoorDash app, ensuring timely service.
- Navigate dynamic routes using GPS tools to optimize delivery times and reduce delays.
- Demonstrated strong time management and multitasking skills in high-demand environments to meet delivery deadlines.
- Resolved customer inquiries and issues to enhance customer satisfaction and encourage repeat business.
- Maintain accurate records of deliveries and customer interactions.
- Conducted regular vehicle inspections and maintenance to maintain delivery readiness and safety.
Security Officer
Allied Universal Security
08.2024 - 12.2025
- Conducted thorough inspections of vehicles, bags, and personal belongings for security compliance.
- Verified identification credentials to implement access control measures for restricted areas.
- Monitored surveillance cameras and alarm systems to identify potential threats promptly.
- Utilized keen observation skills to detect suspicious behavior or individuals posing risks.
- Enforced company policies on trespassing, loitering, and theft prevention effectively.
- Maintained detailed records of daily activities, including incident reports and shift logs.
- Participated in ongoing training programs to enhance knowledge of security protocols.
- Assisted visitors with directions and facility policies to provide excellent customer service.
Personal Shopper
Walmart
09.2021 - 01.2023
- Completed 150 to 200 customer orders daily, peaking at 300 during busy periods, ensuring customer satisfaction.
- Delivered knowledgeable and friendly support throughout shopping and purchasing processes.
- Cultivated strong client relationships through regular communication and prompt follow-ups, increasing customer loyalty.
- Reviewed customer orders to identify desired items and monitored application for updates.
- Memorized planograms to streamline order fulfillment process.
- Placed completed orders in designated temperature-appropriate storage for customer pickup.
- Consistently met deadlines while maintaining high standards for accuracy and timeliness.
Education
High school diploma -
Crosby High School
Crosby, TX05-2021
Some College (No Degree) - Sterile Processing Technician
Fortis College
Baltimore, MD03-2026
Skills
- Order fulfillment
- Route planning
- Route optimization strategies
- Safe driving proficiency
- Customer engagement strategies
- Food safety knowledge
- Organizational techniques
- Prioritization skills
- Detail-oriented approach
- Resilience under pressure
- Negotiation skills
- Conflict resolution expertise
- Clinical office experience
- Security oversight and management
Affiliations
- Girl Scouts of the USA
- August 2005 to August 2021
- As a Girl Scout I was a member of the Girl Scouts of the USA, a nonprofit organization that empowers girls and young women through various activities and experiences focused on leadership, community service, skill-building, and outdoor adventure. Girl Scouts engage in earning badges, participating in community projects, and taking part in fun activities like camping, arts, science, and more. The organization is structured in troops, which are local groups led by adult volunteers. Girl Scouts progress through different age levels (Daisies, Brownies, Juniors, Cadettes, Seniors, and Ambassadors), each offering age-appropriate activities. Girl Scouts also participate in the famous Girl Scout Cookie Program, where they learn business and entrepreneurial skills. Girl Scouts is guided by a national network of councils, each serving a specific geographic area. The national organization provides resources, guidelines, and advocacy, while local councils run programs and support troops. The organization’s mission is to help girls build confidence, develop values, and become leaders in their communities and beyond.
Community Service & Volunteer Work
Rock of Ages Baptist Church, Food Pantry Volunteer, Crosby, TX, 2023-10, Present, Enhanced community food security by efficiently sorting and distributing donated items., Streamlined inventory management for improved stock turnover and reduced food waste., Collaborated with team members to ensure timely distribution of food to clients in need., Provided compassionate customer service, assisting clients in selecting groceries based on individual needs and dietary restrictions., Educated clients about available resources and nutrition programs, empowering them to make informed decisions about their health., Maintained clean and organized workspace, ensuring safety and well-being of volunteers and clients alike., Promoted resource sustainability by monitoring expiration dates and rotating stock accordingly., Facilitated positive client experiences by attentively addressing concerns or questions during visits., I consistently serve a minimum of 40-50 clients every Thursday at the Rock of Ages Food Pantry., Sorted, stocked and organized shelves with food for easy access by other volunteers., Empowered team members by delegating responsibilities according to individual strengths and areas of expertise., Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service., Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Accomplishments
Level 2 security license
- September 2024 to September 2030
SPT - Sterile Processing Technician
- certificate of completion 2026
- September 2024 to September 2030
SPT - Sterile Processing Technician
- certificate of completion 2026
Timeline
Shipt Shopper
Shipt
05.2025 - Current
Security Officer
Allied Universal Security
08.2024 - 12.2025
Delivery Driver
DoorDash
02.2023 - Current
Personal Shopper
Walmart
09.2021 - 01.2023
High school diploma -
Crosby High School
Some College (No Degree) - Sterile Processing Technician
Fortis College