Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Fernandez

San Jose,CA

Summary

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.

Overview

6
6
years of professional experience

Work History

Shipt Shopper

Shipt
05.2021 - Current
  • Enhanced customer satisfaction by efficiently fulfilling and delivering grocery orders on time.
  • Streamlined order processing for faster delivery times by effectively prioritizing tasks.
  • Improved communication with customers through consistent updates regarding their order status.
  • Collaborated with fellow Shipt Shoppers to share best practices, ultimately improving overall performance.

Instacart Shopper

Instacart Shoppers
10.2019 - 05.2021
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Wetzel Pretzel's

Fast Food Service
09.2017 - 10.2019
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
  • Learned and adapted quickly to new technology and software applications.

Education

Medical Assistant Certificate - Medical Assisting

Carrington College
San Jose, CA
07.2019

High School Diploma -

Andrew P. Hill High School
San Jose, CA
05.2016

Skills

  • Order Fulfillment
  • Cash Register Operations
  • Online ordering familiarity
  • Prioritizing Orders
  • Friendly, Positive Attitude
  • Customer Service
  • Engaging personality
  • Product Recommendation
  • Customer Relations
  • Relationship Building
  • GPS and route planning
  • Time Management

Languages

Spanish
Native or Bilingual

Timeline

Shipt Shopper

Shipt
05.2021 - Current

Instacart Shopper

Instacart Shoppers
10.2019 - 05.2021

Wetzel Pretzel's

Fast Food Service
09.2017 - 10.2019

Medical Assistant Certificate - Medical Assisting

Carrington College

High School Diploma -

Andrew P. Hill High School

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