KIERSTEN MCCONNELL
Dallas,TX
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Overview
8
8
years of professional experience
Work History
Healthcare - Remote
Humana
Dallas, Texas
10.2019 - Current
- Assisted Project Managers in coordinating project activities and ensuring projects are completed on time and within budget.
- Coordinated with stakeholders to ensure timely delivery of tasks.
- Developed project status reports by collecting, analyzing, and summarizing information from various sources.
- Greeted patients upon arrival and answered any questions they had about their visit.
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
CSR(Remote)
Reliant Energy
Dallas, TX
09.2016 - 11.2019
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Researched required information using available resources.
- Followed up with customers to ensure their satisfaction.
Education
High School Diploma -
Baldwin County High School
Bay Minette, AL01-2015
Skills
- File Management
- Deadline Management
- Meeting facilitation
- Meeting Scheduling
- Billing and Invoicing
- Spreadsheet development
- Operations Support
- Presentation Development
Timeline
Healthcare - Remote
Humana
10.2019 - Current
CSR(Remote)
Reliant Energy
09.2016 - 11.2019
High School Diploma -
Baldwin County High School