Kiersten Okihara-Gaines

Detail-oriented Claims Advocate with a decade of experience guiding clients through the complex process of commercial claims. Known for handling a high volume in a fast-paced environment. Knowledgeable of policy coverage and industry regulations. Proven ability to expedite resolutions while ensuring the best outcome for clients and maintaining client satisfaction and retention. Passionate about open communication and providing start to finish claim management. Specialized knowledge and training in transportation, construction, and public utility industries as well as general commercial business.

Experienced with managing and resolving complex claims cases. Utilizes effective negotiation tactics to advocate for client interests and secure positive resolutions. Knowledge of industry regulations and best practices ensures thorough and compliant claims handling.