Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kiersten Pangelinan

Whiteman AFB,MO

Summary

Dynamic Aircraft Maintainer and Supervisor with the United States Air Force, skilled in technical proficiency and team leadership. Proven track record in ensuring safety and compliance while overseeing maintenance for high-value aircraft. Adept at problem-solving and conflict resolution, fostering a culture of excellence and reliability in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Aircraft Maintainer/Dedicated Crew Chief/Supervisor

United States Air Force
Whiteman AFB, USA
10.2019 - Current
  • Oversees all scheduled and unscheduled maintenance actions and inspections across 20 B-2s, valued at $2.2 billion each.
  • Ensure compliance with monthly aircraft parts inventory, and parts condition inspections.
  • Comply with safe, reliable maintenance standards in accordance with technical orders.
  • Ensure proper documentation for all maintenance actions across nine different specialties.
  • Maintain proficiency in five special certifications.
  • Diagnose and troubleshoot mechanical, electrical, and hydraulic systems.
  • Direct supervisor to seven personnel, ensuring training and certifications are up to date.

Call Center Coordinator

Veivos
Tamuning, USA
04.2019 - 08.2019
  • Scheduled medical, vision, and dental appointments.
  • Ensured that contact and insurance information is updated.
  • Maintained high standards of customer service while addressing and clarifying customer concerns.
  • Met customer call guidelines for service levels, handle time, and productivity.
  • Answered a constant flow of customer calls with minimal wait times.

Food Team Member

Target
Murrieta, USA
08.2018 - 12.2018
  • Maintained a positive attitude and professionalism while dealing with customers.
  • Kept shelves stocked for customers to easily locate products.
  • Ensured shipments were stocked and/or back-stocked in the correct areas.
  • Assisted customers in locating specific products.
  • Performed cashier duties as needed during store peak hours, and staffing shortages.

Hostess/Server

Proa Restaurant
Tumon, USA
06.2016 - 06.2018
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Worked with a POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Trained incoming employees on the restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Scheduled reservations and managed seating arrangements.

Summer Intern/Receptionist

Cassidy's Associated Insurers
Hagatna, USA
05.2015 - 08.2015
  • Answer and direct incoming phone calls.
  • Data entry into Applied Epic.
  • Accepted payments via phone and walk-in customers.
  • Copy documents and file folders.
  • Prepare insurance packets for special presentations.

Education

Airman Leadership School -

Whiteman AFB, MO
02.2023

High School Diploma -

Academy of Our Lady of Guam
Hagatna, GU
05.2016

Skills

  • Team Leadership
  • Technical proficiency
  • Time management
  • Communication
  • Conflict resolution
  • Multi-tasking
  • Strong work ethic
  • Problem solving
  • Detail-oriented
  • Safety and regulatory compliance

Certification

  • Auxiliary Power Unit
  • Engine Run
  • Tow Supervisor
  • Inlets & Exhaust Inspection
  • Engine Running Refuel Supervisor

References

References available upon request.

Timeline

Aircraft Maintainer/Dedicated Crew Chief/Supervisor

United States Air Force
10.2019 - Current

Call Center Coordinator

Veivos
04.2019 - 08.2019

Food Team Member

Target
08.2018 - 12.2018

Hostess/Server

Proa Restaurant
06.2016 - 06.2018

Summer Intern/Receptionist

Cassidy's Associated Insurers
05.2015 - 08.2015

Airman Leadership School -

High School Diploma -

Academy of Our Lady of Guam

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