Kiersten Schulze
Clermont,FL
Summary
Owner Care Specialist with excellent active listening and multitasking talents. Gifted in details, time management s and providing effective resolutions. empathetic, goal oriented and completely dedicated to valuing Wyndham and our owners.
Overview
19
19
years of professional experience
Work History
Owner Care Specialist
Wyndham Destinations - WorldMark by Wyndham
08.2021 - Current
- Recruited during my five week reservation agent training to be a part of the Owner resolution department.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound calls and owner escalations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- maintain empathy throughout call
- strong notes and details throughout Wyntracker.
Assistant
Collateral Verifications LLC
Clermont, FL
06.2010 - 03.2020
Retail Assistant Manager
Hopes And Dreams Bridal
Warner Robins, GA
08.2006 - 05.2009
- Inventory, , De-escalation and Bridal dress sales.
Education
High School Diploma -
Houston County High School
Warner Robins, GA06.2010
Skills
- Respectful and Compassionate
- Dependable and Responsible
- Time Management
- Complaint Investigation
- Building Rapport and Credibility
- Verbal and Written Communication
- Customer Service
Timeline
Owner Care Specialist
Wyndham Destinations - WorldMark by Wyndham
08.2021 - Current
Assistant
Collateral Verifications LLC
06.2010 - 03.2020
Retail Assistant Manager
Hopes And Dreams Bridal
08.2006 - 05.2009
High School Diploma -
Houston County High School