Lawrence Meier
Capital Vacations
2
years of professional experience
Detail-oriented customer service representative skilled in accurate cash handling and relationship management. Delivered measurable improvements in customer satisfaction through effective communication and proactive problem-solving strategies.
Work History
Owner Care Specialist
9 Months- Provided exceptional customer support through effective communication and problem-solving techniques.
- Assisted customers with inquiries regarding products, services, and account issues efficiently.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Customer Service Representative
8 Months- Supervised daily cash operations and ensured accurate transaction processing.
- Trained new cashiers on register systems and customer service protocols.
- Resolved customer inquiries and complaints with professionalism and care.
- Monitored cash drawer balances and performed daily reconciliations.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Lead Retail Sales Associate
10 Months- Prepared accurate cash deposits and generated nightly revenue/sales reports.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored cash register operations, ensuring accuracy in transactions and balances.
- Collaborated with management on merchandising strategies to optimize product displays.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
Education
Master of Science - Business Administration
Skills
Customer relations
Accurate Cash Handling
Relationship building
Verbal and written communication
Problem-solving skills
Cash register operation
Store opening and closing
POS system operation
Product promotions
Timeline
Owner Care Specialist
Capital Vacations
10.2025 - 07.2026Read More
Customer Service Representative
Circle K Convenience Store
02.2025 - 10.2025Read More
Lead Retail Sales Associate
Dollar General Store
09.2024 - 07.2025Read More
Southern New Hampshire University
Master of Science from Business Administration
Read More