Kiersten Snodgrass
Tulsa,OK
Summary
Experienced Sales and Customer Service professional with expertise in communication, training and negotiation. Dedicated to providing outstanding customer service and consistently pursuing excellence. Applies extensive product and service knowledge to create tailored solutions that encourage customer loyalty, retention, and revenue growth.
Overview
4
4
years of professional experience
Work History
Implementation Project Manager
Paycom
04.2022 - 03.2025
- Successfully implemented clients through all deadlines while exceeding internal metrics and customer satisfaction.
- Provided customers with best practices through influence after deep analysis of their current processes
- Persistently stayed on leaderboards each month for KPIs and required metrics
- Organized action items and project plans for clients and internal parties
- Kept all internal and external partners accountable to the tasks and timeline lined out
- Drove day to day tasks successfully under limited supervision
- Efficiently trained C-level, management and all employees of each company on the system
- Held meetings for in person trainings with headcount's of 20-500 people at a time.
- Provided consistent support to all customers and internal teams through each implementation
Inside Sales Representative
Paycom
05.2022 - 04.2022
- Taking upon leads and created urgency with prospects
- Collect data from clients for implementation
- Hold trainings for users of the payroll system
- Use CRM software to maintain detailed contact logs and account records
- Create relationships with clients and prospects through the sales process
- Organize day-to-day tasks with sales, implementation, and account management
- Increase sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Listen to evaluate the needs of prospects and point them to a direction that benefits an employee driven solution
Sales Department Intern
The Greens Country Club
10.2020 - 05.2022
- Assisted in the process of building a tennis pro shop
- Worked side by side with 7 sales representatives for merchandise purchasing
- Promoted from bartender to marketing intern in Jan 2022
- Generated 12 membership sales in 2 months
- Salesforce CRM
- Business Management
Education
BBA - Professional Selling/Marketing
University of Central Oklahoma
Edmond, OK06-2022
Skills
- B2B Sales
- Client Training
- Customer Relationship Building
- Customer Retention
- Verbal and Written Communication
- Positive Team Player
- Time Management
- Implementation
- Project Coordination and Development
- Issue resolution
- Warm/Cold Calling
- Business analysis
Timeline
Inside Sales Representative
Paycom
05.2022 - 04.2022
Implementation Project Manager
Paycom
04.2022 - 03.2025
Sales Department Intern
The Greens Country Club
10.2020 - 05.2022
BBA - Professional Selling/Marketing
University of Central Oklahoma
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