Kiersten Thibodeau
Zanesville
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
11
11
years of professional experience
Work History
Cashier
Bath and Body Works
08.2023 - 12.2024
- Processed high volumes of transactions accurately and efficiently in a fast-paced retail environment.
- Managed cash register operations, ensuring proper handling of cash and electronic payments.
- Trained new team members on point-of-sale systems and customer service protocols.
- Resolved customer inquiries and complaints with professionalism, enhancing overall shopping experience.
Billing Agent
Spectrum
08.2022 - 02.2024
- Processed high-volume billing inquiries, ensuring timely and accurate account management.
- Resolved customer disputes and discrepancies through effective communication and problem-solving techniques.
- Utilized billing software to track payments, generate invoices, and manage accounts receivable efficiently.
Patient Service Agent
OhioHealth
08.2019 - 08.2022
- Managed patient inquiries, providing timely and accurate information to enhance service experience.
- Resolved conflicts and issues, ensuring high levels of customer satisfaction in a fast-paced environment.
- Collaborated with healthcare professionals to coordinate services, ensuring seamless patient care delivery.
Bookseller
Half Price Books
08.2017 - 08.2019
- Assisted customers in locating desired books and provided personalized recommendations.
- Managed inventory levels, ensuring accurate stock counts and timely restocking of merchandise.
- Trained new staff on store procedures, customer service standards, and inventory management systems.
- Developed promotional displays to enhance the shopping experience and boost sales of featured titles.
- Maintained a clean and organized sales floor, optimizing product visibility and accessibility for customers.
Assistant Manager
Yaqoot Frozen Yogurt
12.2015 - 03.2017
- Supervised daily operations, ensuring quality customer service and efficient workflow.
- Trained and mentored staff on product knowledge and operational procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Receptionist
Coughlin Automotive
04.2015 - 09.2015
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between departments, facilitating smooth information flow and collaboration.
- Implemented improved filing systems, enhancing document retrieval speed and accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Logistics Associate
OfficeMax
03.2014 - 04.2015
- Coordinated inbound and outbound shipments, ensuring timely delivery and adherence to company standards.
- Monitored inventory levels, implemented stock replenishment processes to reduce shortages and excess.
- Oversaw the safe loading and unloading of trucks, adhering to safety regulations and minimizing potential risks.
- Assisted in receiving, stocking and distribution of merchandise.
Education
High School Diploma -
ECOT: Electronic Classroom of Tomorrow
Columbus, OH06.2017
Skills
- Customer service excellence
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Professionalism and courtesy
Timeline
Cashier
Bath and Body Works
08.2023 - 12.2024
Billing Agent
Spectrum
08.2022 - 02.2024
Patient Service Agent
OhioHealth
08.2019 - 08.2022
Bookseller
Half Price Books
08.2017 - 08.2019
Assistant Manager
Yaqoot Frozen Yogurt
12.2015 - 03.2017
Receptionist
Coughlin Automotive
04.2015 - 09.2015
Logistics Associate
OfficeMax
03.2014 - 04.2015
High School Diploma -
ECOT: Electronic Classroom of Tomorrow
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