Kiersten Wiley-Ramsay
Loganville,WI
Summary
Dedicated and detail-oriented administrative professional with 20+ years of experience in administrative support, data entry, customer service, and office operations. Proven ability to manage multiple priorities, maintain accurate records, and deliver exceptional service in fast-paced environments. Highly organized, self-motivated, and adaptable, with strong communication and interpersonal skills. Recognized for collaborating effectively with team members, supporting customers with professionalism, and independently driving tasks to completion. Skilled in research, data management, problem-solving, and process improvement while maintaining a high level of accuracy and efficiency.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Administrative Assistant
Eternal Life Group, LLC
04.2024 - Current
- Managed 30–50 customer interactions daily, providing accurate information and timely support regarding products and services.
- Demonstrated strong written communication skills through professional customer correspondence and issue resolution.
- Scheduled and confirmed appointments for prospective clients and coordinated calendar management and reminders for the internal sales team.
- Maintained customer records within the CRM, including updating contact preferences and removing uninterested prospects from the database.
- Monitored customer inquiries and delivered knowledgeable, solution-oriented assistance to enhance the overall customer experience.
Administrative Assistant Supervisor
Gorilla Freight, LLC
03.2022 - 08.2023
- Leading Administrative team in successful completion of processing loads, daily.
- Performed data entry functions and maintained automated tracking for a ticketed system.
- Managed clerical duties and provided accurate and up-to-date information for reporting.
- Navigated multiple systems, such as Google Docs, Email, Landstar TMS (database), Industry Software & Adobe.
- Retrieved information from multiple systems to provide accurate reporting data.
Lead Generation Manager
Verizon Communications- IramZ, LLC
06.2009 - 06.2016
- Collaborated with sales leadership to establish lead generation quotas, performance metrics, and best practices for team success.
- Trained and coached Lead Generation Specialists on B2B prospecting, lead research methodologies, and effective use of the OneSource (Verizon) database.
- Supervised a lead generation team, ensuring representatives consistently met weekly production goals of 375+ qualified leads per person.
- Consistently achieved and exceeded personal lead generation targets by identifying and qualifying 375+ B2B prospects weekly.
- Verified lead accuracy and quality through detailed research, data validation, and cross-referencing using OneSource, Google, and other business intelligence resources.
- Managed the timely allocation and distribution of qualified leads to the sales team, supporting pipeline growth and sales productivity.
Education
High School Diploma -
Spring Valley High School
Spring Valley, NY06-2000
Skills
- Administrative support
- Customer support
- Accurate data entry
- Proficient in computer applications
- Experienced with Google Docs and Microsoft Office Suite
- Database Management
- Strong task management
- Effective verbal and written communication
- Documenting and Reporting
Certification
State Licensed Life Insurance Agent - [04/2025 - Present]
Timeline
Administrative Assistant
Eternal Life Group, LLC
04.2024 - Current
Administrative Assistant Supervisor
Gorilla Freight, LLC
03.2022 - 08.2023
Lead Generation Manager
Verizon Communications- IramZ, LLC
06.2009 - 06.2016
High School Diploma -
Spring Valley High School