Kiersten Howe
Tell City,IN
Summary
Dynamic Call Specialist with AT&T experience, excelling in customer engagement and problem-solving. Proven ability to enhance customer satisfaction through effective communication and relationship building. Skilled in CRM systems and multitasking, consistently reducing handle time while maintaining professionalism. Recognized for adaptability and teamwork, contributing to a positive work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Call Specialist
AT&T
Evansville, IN
10.2024 - Current
- Managed inbound customer inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM systems to document interactions and track customer requests effectively.
- Collaborated with team members to streamline call processes, enhancing overall response time.
- Adapted quickly to changes in product offerings and promotions, ensuring up-to-date knowledge for customers.
- Developed strong relationships with customers, fostering loyalty and repeat business through exceptional service delivery.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism and teamwork.
- Reduced average handle time by efficiently navigating multiple systems while assisting callers.
- Maintained confidentiality of sensitive information while adhering to strict compliance guidelines throughout all client interactions.
Entertainer
The Pony
Evansville, IN
03.2015 - 03.2024
- Engaged audiences through interactive performances, enhancing entertainment value and guest satisfaction.
- Developed unique acts tailored to diverse clientele, showcasing creativity and adaptability.
- Collaborated with team members to create seamless event experiences, ensuring smooth operations.
- Assisted in training new entertainers on performance standards and venue protocols, fostering a cohesive team environment.
Education
General Studies
Owensboro Community And Technical College
Owensboro, KYSkills
- Stress tolerance
- Call control
- Patience and tact
- Assertiveness
- Problem-solving skills
- Goal oriented
- Resolving issues
- Customer communications
- Answering questions
- Gathering information
- Call center experience
- Data gathering
- Positive attitude
- Teamwork
- Quick thinking
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Customer engagement
- Inbound and outbound calls
- Relationship building
- Phone etiquette
- Microsoft office
- Self motivation
- Professionalism
- Payment processing
- Script reading
Certification
Business
Timeline
Call Specialist
AT&T
10.2024 - Current
Entertainer
The Pony
03.2015 - 03.2024
General Studies
Owensboro Community And Technical College