Shaniah Burnett
Memphis,TN
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
4
4
years of professional experience
Work History
Call Specialist
Comfort keepers mid south
Mem, TN
04.2023 - Current
- Answered incoming calls and responded to customer inquiries; provided accurate information regarding products and services.
- Assisted customers with product orders, returns, refunds, exchanges, warranties and credits.
- Resolved customer complaints in a timely manner while adhering to company policies and procedures.
- Provided technical support for customers experiencing problems with their service or equipment.
- Verified customer information including address, phone number and payment details before processing orders.
- Maintained detailed records of all conversations with customers in the company database.
Customer Service Representative
State Farm agent
Memphis
01.2021 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Whitehaven High School
Memphis, TN05-2021
Skills
- Stress Tolerance
- Call Control
- Cross-Selling and Upselling
- Analytical abilities
- Resolving issues
- Answering questions
- Customer communications
- Problem-solving skills
- Gathering information
- Quality Control
Timeline
Call Specialist
Comfort keepers mid south
04.2023 - Current
Customer Service Representative
State Farm agent
01.2021 - 02.2023
High School Diploma -
Whitehaven High School