Kierstin M. Burt
Pensacola
Summary
Highly motivated and effective worker with over seven years of work experience, including four years of military experience, learning many different skills such as communication, time management, and professionalism. Comfortable in fast-paced work environments and completing multiple tasks efficiently and on time. Dedicated to self-improvement as well as the mission at hand.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Pensacola
02.2025 - Current
- Assisted members with account inquiries and transaction processing.
- Actively listened to the members' requests and/or circumstances so I can properly inform the member of the available options that suit their needs.
- Processed new account applications and verified member eligibility and personal information efficiently.
- Maintained up-to-date knowledge of credit union policies and industry regulations.
- Enhanced member relationships by providing excellent service during each interaction.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
Associate
Walmart
Chambersburg
03.2023 - 01.2024
- Cross-trained in multiple different departments such as bakery, meat, and produce positions to support the team and help meet all customer needs
- Ensure high-quality products are taken care of and available for our customers.
- Ensure shelves are clean, maintain temperature control, verify expiration dates, and dispose of lesser-quality food products.
- Prepare and package over 30 different ready-to-sell products in proper containers and maintain an orderly and clean display for customers.
Motor Transport Operator
U.S. Marine Corps
Jacksonville
02.2019 - 02.2023
- Worked as a unit movement control center clerk (UMCC)
- While working as a UMCC, I was awarded an impact Certification of Commendation for my understanding of the battle situation and dedication to the mission while working individually to make sure all tasks were completed on time
- Managed the daily movement of trucks, equipment, and personnel throughout the week and weekends to make sure the mission of over three units successfully happened on time and in a time-sensitive manner
- Created Microsoft Excel sheets to manage where equipment is as well as when and where the equipment is moving to and from.
- Conducted monthly and annual counseling sessions as a first-line supervisor on marines, which led to the improvement of the coworkers under me and strengthened the team as a whole
- Trained across multiple job specialties outside of primary duties, resulting in the completion of the Department Head’s tasks and objectives
- While working as a department clerk, I took accountability and improved training readiness by over 35% for over 300 marines and 100 Sailors.
- As a department clerk, I made monthly charts using Microsoft Excel.
1-year-old Teacher
Miss Kathy’s
Pensacola
08.2017 - 12.2018
- Obtained over 50 hours of training with the Department of Children and Families to ensure I was qualified to provide the most professional care to young children.
- Created lesson plans that could adapted to every child’s need.
- Collaborated with three other coworkers to ensure the safety of not only my class but also other students in the center
Education
Bachelor of Arts - Criminal Justice
Thomas University
Thomasville, GA05-2027
Skills
- Customer service
- Hard worker
- Dedication to the job or task
- Preparing reports
- Microsoft Excel
- Microsoft Teams
- Time management
- Willingness to learn
- Works well with a team and individually
- Attention to detail
Trainings And Awards
- Part I Child Care Facility 30-hour Training Course, 08/01/17
- Part II Child Care Facility 10-hour Training Course, 05/01/16
- Early Literacy 5-Hour Training Course, 11/01/16
Timeline
Member Service Representative
Navy Federal Credit Union
02.2025 - Current
Associate
Walmart
03.2023 - 01.2024
Motor Transport Operator
U.S. Marine Corps
02.2019 - 02.2023
1-year-old Teacher
Miss Kathy’s
08.2017 - 12.2018
Bachelor of Arts - Criminal Justice
Thomas University
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