Kierstin Green
Blue Springs,MO
Summary
Strategic planner skilled in operational leadership and system implementation. Enhanced customer experiences through effective communication and problem-solving, fostering strong relationships with clients and team members. Developed tailored strategies to streamline processes and improve engagement, demonstrating adaptability in dynamic environments. Passionate about continuous growth and collaboration, committed to driving success in every project.
Overview
14
14
years of professional experience
Work History
Customer Service Support Specialist
CVS Health
Kansas City, MO
08.2023 - 01.2025
- Provide compassionate support to members, addressing their needs effectively.
- Build rapport, ensuring members feel heard and understood.
- Resolve issues promptly through problem-solving.
- Assist with billing inquiries and maintain accurate member information.
- Navigate multiple systems for efficient service delivery.
- Document interactions and maintain detailed records for each member.
- Foster strong relationships with members to enhance satisfaction.
- Resolve billing discrepancies, ensuring timely updates.
- Efficiently utilise systems to address member needs.
- Maintain accurate documentation for compliance and reference.
Academic Coach
Tomorrow's Promise Today
03.2021 - 01.2023
- Support students in USD 500 schools needing one-on-one assistance.
- Foster a safe, nurturing environment, building trusting relationships with each child.
- Quickly adapt to classroom skills and subjects to enhance learning.
- Collaborate with faculty, communicating individual student needs to improve educational outcomes.
- Encourage resilience, promoting the idea that mistakes are part of the learning process.
- Assisted students in overcoming academic challenges.
- Developed strong relationships with children and faculty.
- Communicated effectively with teachers on student needs.
- Fostered a supportive and encouraging atmosphere.
Assistant Teacher
La Petite Academy
03.2019 - 01.2020
- Collaborated with lead teacher in lesson planning and activity development.
- Supported children in acquiring essential life skills.
- Engaged in exploration to promote cognitive, gross motor, and sensory skill development.
- Adjusted learning environments to foster growth.
- Adapted teaching methods to meet individual needs.
- Instructed children on emotional expression and behaviour management.
- Assisted in weekly lesson planning and activity organisation.
- Facilitated skill development through hands-on learning experiences.
- Created supportive environments for individual growth.
- Guided children in emotional expression and behaviour understanding.
Brand-Rep/Sales Associate
Justice
05.2011 - 01.2013
- Managed cash wrap operations and ensured accurate transactions.
- Greeted customers with enthusiasm and provided personalised outfit coordination.
- Organised and set up new merchandise on the sales floor.
- Maintained backstock efficiently.
- Facilitated seamless checkout experiences.
- Enhanced customer satisfaction through attentive service.
- Implemented effective merchandising strategies.
- Streamlined inventory management processes.
Education
Bachelor of Science - Corporate Recreation and Wellness
Northwest Missouri State University
Maryville, MO04.2018
Skills
- Strong communication - Expert
- Problem-solving - Expert
- Customer service - Expert
- Team collaboration - Expert
- Time management - Expert
- Organizational skills - Expert
- Attention to detail- Expert
- Customer support- Expert
Timeline
Customer Service Support Specialist
CVS Health
08.2023 - 01.2025
Academic Coach
Tomorrow's Promise Today
03.2021 - 01.2023
Assistant Teacher
La Petite Academy
03.2019 - 01.2020
Brand-Rep/Sales Associate
Justice
05.2011 - 01.2013
Bachelor of Science - Corporate Recreation and Wellness
Northwest Missouri State University