Kierston Cook
Fort Walton Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
02.2018 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
Team Member
Whataburger
07.2017 - 03.2018
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Retail Sales Associate
Rue 21
11.2015 - 02.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Utilized upselling techniques to promote additional products and increase sales.
Education
Associate of Arts - General Studies
Northwest Florida State College
Niceville, FL05.2019
Skills
- Knowledge of medical terms
- Problem-solving skills
- Immunization Administration
- Insurance Billing
Certification
- First Aid/CPR Certified
Timeline
Senior Certified Pharmacy Technician
Walgreens
02.2018 - Current
Team Member
Whataburger
07.2017 - 03.2018
Retail Sales Associate
Rue 21
11.2015 - 02.2017
Associate of Arts - General Studies
Northwest Florida State College
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