Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KIERSTON PERRI

Summary

Customer service manager with a strong focus on team management and effective problem resolution. Successfully trained staff on customer service protocols, enhancing team performance and customer satisfaction. Demonstrated ability to resolve inquiries efficiently, contributing to a positive retail pharmacy environment.

Overview

1
1
Certification
3
3
years of professional experience

Work History

Customer Service Manager

CVS Pharmacy
Philadelphia, Pennsylvania
02.2023 - 07.2026
  • Resolved customer inquiries and complaints efficiently and professionally.
  • Trained staff on customer service protocols and best practices.
  • Managed daily operations of customer service team at retail pharmacy.

Education

Thomas Mastery High
Philadelphia, Pennsylvania

Skills

  • Customer service
  • Customer relationship management
  • Training development
  • Team leadership
  • Conflict resolution

Certification

Certificate of Completion, Bureau of Human Services Licensing, Direct Care Staff Training and Competency Test, 05/18/26, This certificate verifies that the above-named individual has successfully completed the Department-approved Direct Care Staff Training course and competency test for Personal Care Homes and Assisted Living Residences in accordance with 55 Pa. Code §2600.65(d)(2), §2600.65(d)(3), §2800.65(g)(2), and §2800.65(g)(3).

Timeline

Customer Service Manager

CVS Pharmacy
02.2023 - 07.2026

Thomas Mastery High
KIERSTON PERRI