Kierston Stanfield
Memphis ,TN
Summary
Dynamic customer service professional with extensive experience at AT&T, excelling in conflict resolution and active listening. Proven track record of enhancing customer satisfaction and loyalty through empathetic support and effective problem-solving. Skilled in data entry and Microsoft Office Suite, consistently delivering exceptional service and fostering positive client relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
AT&T
Southaven, MS
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Clerk
Kenco Logistics
08.2023 - 03.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Enhanced customer service with timely and accurate information when handling inquiries.
Customer Service Representative
Bunzl
Work From Home
02.2021 - 08.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Southaven High School
Southaven, MSSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Client relations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call center operations
- Order processing
- Microsoft Office Suite
- Administrative support
- Microsoft PowerPoint
- Quality control
Timeline
Customer Service Representative
AT&T
03.2024 - Current
Clerk
Kenco Logistics
08.2023 - 03.2024
Customer Service Representative
Bunzl
02.2021 - 08.2023
High School Diploma -
Southaven High School