Kierston Swallows
Cleveland,Tennessee
Summary
Communicative employee recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Legal Administrative Assistant
MedSrv
Chattanooga, TN
09.2022 - Current
- Maintained accurate records of all billing activities in accordance with HIPAA standards.
- Assisted patients in understanding their bills and provided guidance regarding payment options.
- Updated patient demographics such as address changes or insurance coverage updates within practice management system.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed credit card payments over the phone or internet using secure payment systems.
- Prepared legal briefs and appeals and filed with state and federal courts as required.
- Provided administrative support to the legal department staff members.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Followed risk and compliance policies and procedures to promote business activities.
- Reviewed and organized legal documents such as contracts, pleadings, motions and correspondence.
Lifeguard Manager
Cleveland City Pools
Cleveland, Tennessee
05.2017 - 08.2022
- Supervised lifeguards, maintaining employee files with up-to-date CPR, first aid, AED ,and spinal injury management certifications.
- Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff.
- Monitored daily pool activities and lifeguard performance.
- Supervised lifeguard team of 25 and assigned daily tasks.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Assistant Salon Director
Sun Tan City
Cleveland, TN
02.2020 - 08.2022
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Developed strategies to maximize revenue growth while maintaining a high level of customer service.
Photo Booth Operator
Sound Force Entertainment
Chattanooga, TN
01.2017 - 04.2022
- Set up and broke down photo booth and associated items.
- Greeted guests cheerfully and offered range of services.
- Communicated with venue representatives and other entertainment vendors such as DJs to set up and run smooth events.
- Explained photo booth process and helped guests operate equipment.
Education
High School Diploma -
Bradley Central High School
Cleveland, TN05.2017
Cleveland State Community College
Cleveland, TNAesthetics
Franklin Academy
Cleveland, TNSkills
- Critical Thinking
- Time Management
- Customer Service
- Team Leadership
- Inbound and Outbound Calling
- Detail-Oriented
- Honest and Ethical
- Creative Thinking
- Upselling
- Payment Processing
- HIPAA Compliance
- Learning Management Systems
References
References available upon request.
Timeline
Customer Service Representative/Legal Administrative Assistant
MedSrv
09.2022 - Current
Assistant Salon Director
Sun Tan City
02.2020 - 08.2022
Lifeguard Manager
Cleveland City Pools
05.2017 - 08.2022
Photo Booth Operator
Sound Force Entertainment
01.2017 - 04.2022
High School Diploma -
Bradley Central High School
Cleveland State Community College
Aesthetics
Franklin Academy
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