Kierstyn Hoover
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Patient Account Representative
Global Medical Response
11.2023 - Current
- Managed patient accounts by verifying insurance eligibility and benefits.
- Processed billing inquiries and resolved discrepancies efficiently.
- Collaborated with healthcare providers to obtain necessary documentation.
- Maintained accurate records in electronic health record systems.
- Assisted team members with complex account issues and resolutions.
- Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Updated existing patient files with relevant information such as changes in address or contact information.
Onboarding Coordinator
Kelly Services
04.2021 - 10.2023
- Coordinated onboarding processes for new hires across various departments.
- Developed training materials to support new employee integration and understanding.
- Collaborated with HR to streamline onboarding workflows and improve efficiency.
- Managed scheduling of training sessions and resources for new staff members.
- Assisted in tracking employee progress during the onboarding process.
- Managed onboarding process for new hires, ensuring all documentation was completed accurately and in a timely manner.
- Gathered feedback from participants to enhance future onboarding experiences.
- Maintained employee records, including contracts, benefits information, performance reviews and other related documents.
Administrative Assistant
Intuitive Perception
Pocahontas
01.2016 - 06.2018
- Coordinated schedules and appointments for executives and team members.
- Managed correspondence, ensuring timely responses and organization of communications.
- Maintained office supplies inventory, ordering items as needed for smooth operations.
- Developed and implemented filing systems to improve document retrieval efficiency.
- Assisted in preparing reports and presentations for internal meetings and client interactions.
- Organized company events, including meetings, workshops, and team-building activities.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
High School Diploma -
Jefferson High School
Monroe, MI06.2011
Skills
- Electronic health records
- Insurance verification
- Documentation management
- Customer service
- Regulatory compliance
- Data entry
- Problem solving
- Team collaboration
- Time management
- Attention to detail
- Effective communication
- Onboarding processes
- Administrative support
- Verbal and written communication
- Medical billing
- File coordination
- Excellent judgment
- Medical terminology
- Insurance billing
- HIPAA
- Report generation
- Applications
- Process improvement
- Team building
- Professionalism
- Computer literacy
- Clear communication
- Multitasking
- Analytical thinking
- Adaptability and flexibility
Languages
English
Timeline
Patient Account Representative
Global Medical Response
11.2023 - Current
Onboarding Coordinator
Kelly Services
04.2021 - 10.2023
Administrative Assistant
Intuitive Perception
01.2016 - 06.2018
High School Diploma -
Jefferson High School
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