Monique Miller
Vail,AZ
Summary
Skilled in interpersonal communication, managing phone communications and scheduling tasks. Proficient in Windows-based operating systems for accurate data entry in software applications like IDX, Allscripts, and Microsoft Office. Meticulous organizational abilities for proactive workflow planning. Reliable decision-maker and problem solver delivering results with precision and efficiency. Experienced in healthcare support, managing patient interactions and administrative tasks. Strong collaboration skills, adapting to changing needs and achieving results. Proficient in scheduling, patient communication, and problem-solving for quality service and patient satisfaction. Reliable and flexible team player contributing to team goals and patient care excellence.
Professional scheduling expert, bringing valuable experience in coordinating and optimizing workflows. Proven ability to streamline processes and enhance efficiency through detailed planning and precise execution. Known for strong team collaboration and adaptability, excelling in dynamic environments with focus on achieving results.
Overview
33
33
years of professional experience
Work History
Patient Account Representative
St Joseph's Hospital, Carondelet
Tucson, AZ
06.2025 - Current
- Processed patient account inquiries to ensure timely resolution of billing issues.
- Verified insurance information and coordinated benefits for optimal reimbursement.
- Assisted patients with payment plans, enhancing financial accessibility and understanding.
- Collaborated with healthcare providers to clarify billing discrepancies and enhance accuracy.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Electronically submitted bills according to compliance guidelines.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
- Utilized electronic health record systems to manage patient data efficiently.
- Assisted patients with registration processes and insurance verification.
- Monitored front desk operations to enhance efficiency and improve patient experiences.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Top collector for collecting balances due
Patient Service Representative /Scheduler
BANNER UNIVERSITY MEDICAL CENTER
Tucson, AZ
03.2014 - 04.2025
- Scheduling, registering patient's for several different departments, verifying referrals and assisting patients with prescriptions for , Surgery, ENT, Trauma, Primary Care and Department of Medicine using Powerchart, Rev Cycle and Banner One.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Engaged with patients to provide critical information.
- Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Verified insurance eligibility and coverage for patients.
Patient Service Representative /Scheduler
UNIVERSITY OF ARIZONA HEALTH NETWORK
Tucson, AZ
03.2013 - 03.2014
- Schedule & register patients for over 500 doctors using both Centrix IDX and Epic in a heavy call volume environment (130 calls/day). Also schedule from orders and referrals, ensuring insurance authorization. Verify insurances online, via phone and through Passport.
- Extensive communication with physicians, nurses and pharmacies regarding medications. Send refill requests, as well as non-urgent and triage messages.
- Scheduling in Department of Medicine, Primary Care and General Surgery
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Medical Records Specialist
RADIOLOGY, LTD.
Tucson, AZ
06.2012 - 10.2012
- Short employment time due to a large, company wide reduction in force.
- Located in centralized medical records at 6516 E. Carondelet - required fast, efficient and accurate customer service with extensive phone communications with physicians, patients and other healthcare personnel.
- Initiated new file creation with heavy fax correspondence and utilization of many different software platforms.
Administrative Assistant
FOSTER PUMP
Tucson, AZ
08.2011 - 03.2012
- Office organization, bookkeeping and payroll (including federal & state taxes) utilizing QuickBooks 2011.
Cashier
DEFENSE COMMISSARY AGENCY
DMAFB - Tucson, AZ
11.2008 - 07.2009
Office Manager
PLEASURE SPA'S
Tucson, AZ
09.2003 - 11.2008
- Coordinated administrative functions and orders for customized in-ground spa areas. Used QuickBooks to reconcile bank accounts, prepare deposits, A/R & A/P, weekly payroll and calculation/forwarding of all related payroll taxes.
Receptionist
AVON MEDICAL GROUP
Avon, CT
01.2002 - 08.2003
- Multi-line phone system; appointment scheduling; medical chart filing and records management; patient/physician liaison.
Assistant Manager / Hair Stylist
GLEN ROYCE SALON & DAY SPA / CUT N STYLE
Tucson, AZ
01.1993 - 01.2002
Education
Medical Billing Certificate Program - Medical Billing
ALLIED MEDICAL SCHOOL
Tucson, AZ07.2011
Cosmetology License -
Arizona Academy of Beauty
High School Diploma - Business classes, General Studies
SANTA RITA HIGH SCHOOL
Tucson, Az06.1988
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Scheduling appointments
- Patient confidentiality
- Medical insurance
- Directing callers
- Interpreting physician orders
- Electronic health records
- Phone etiquette
- Data protection
- Appointment confirmation
Timeline
Patient Account Representative
St Joseph's Hospital, Carondelet
06.2025 - Current
Patient Service Representative /Scheduler
BANNER UNIVERSITY MEDICAL CENTER
03.2014 - 04.2025
Patient Service Representative /Scheduler
UNIVERSITY OF ARIZONA HEALTH NETWORK
03.2013 - 03.2014
Medical Records Specialist
RADIOLOGY, LTD.
06.2012 - 10.2012
Administrative Assistant
FOSTER PUMP
08.2011 - 03.2012
Cashier
DEFENSE COMMISSARY AGENCY
11.2008 - 07.2009
Office Manager
PLEASURE SPA'S
09.2003 - 11.2008
Receptionist
AVON MEDICAL GROUP
01.2002 - 08.2003
Assistant Manager / Hair Stylist
GLEN ROYCE SALON & DAY SPA / CUT N STYLE
01.1993 - 01.2002
Cosmetology License -
Arizona Academy of Beauty
Medical Billing Certificate Program - Medical Billing
ALLIED MEDICAL SCHOOL
High School Diploma - Business classes, General Studies
SANTA RITA HIGH SCHOOL