Nicole Castellanos
Denton,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. 6 years of experience in an office setting. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
8
8
years of professional experience
Work History
Patient Account Representative
5800 N I-35 Suite 505
Denton, Texas
01.2024 - Current
- Reviewed patient accounts for insurance claims, balances, and payment errors
- Contacted patients regarding statements, payment plans, and account questions
- Resolved account discrepancies with insurance carriers and internal departments
- Processed payments, refunds, and adjustments for patient accounts
- Explained financial responsibility using clear, professional patient communication
- Followed HIPAA guidelines while handling sensitive account information
- Provided customer service to patients regarding billing inquiries and account information.
- Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Resolved any issues arising from incorrect or incomplete documentation relating to a particular claim.
- Communicated frequently with healthcare providers regarding payment status updates on their claims submitted.
- Examined files and documents to gather requested information.
Office Administrator
Gold Standard Plumbing LLC
05.2018 - 12.2024
- Maintained electronic and paper filing systems for easy retrieval of information.
- Organized, maintained and updated information in computer databases.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered phone promptly and directed incoming calls to the correct offices.
- Monitored office supply levels and restocked items to ensure team members remained focused and productive.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored and oversaw general cleaning of the office in line with company cleanliness standards.
- Resolved customer issues promptly, enhancing satisfaction and fostering positive relationships.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered phone promptly and directed incoming calls to the correct offices.
- Edited documents to improve accuracy of language, flow, and readability.
- Monitored and oversaw general cleaning of the office in line with company cleanliness standards.
- Kept reception area clean and neat to give visitors a positive first impression.
- Coordinated multiple tasks and prioritized time-sensitive deadlines to maintain operational efficiency.
Education
High School Diploma -
Billy Ryan High School
Denton, TXSkills
- Data Entry
- File Management
- Scheduling
- Administrative Support
- Office Management
- Project Coordination
- Data Inputting
- Customer/Client Relations
- Professional Demeanor
- Database Administration
- Organization Skills
- Record Preparation
- Office Administration
- Documentation and Reporting
- Verbal and Written Communication
- Time Management
- Typing Speed
- Telephone Etiquette
- Attention to Detail
- Multitasking Abilities
- Customer Service
- Problem Solving
- Microsoft Office Proficiency
- Excellent Communication
- Professionalism
- Conflict Resolution
- Organizational Skills
- Basic Accounting
- Active Listening
- Scheduling Appointments
- Meeting Coordination
- Calendar Management
- Team Collaboration
- Word Processing
- Computer Proficiency
- Courteous and Professional
- Problem-Solving
- Punctual and Reliable
- Insurance claims
- EOB review
- Customer service
- Claims follow-up
- Attention to detail
- Professional communication
- Time management
- Team collaboration
- Verbal and written communication
- Insurance billing
- Insurance verification
Languages
Spanish
Timeline
Patient Account Representative
5800 N I-35 Suite 505
01.2024 - Current
Office Administrator
Gold Standard Plumbing LLC
05.2018 - 12.2024
High School Diploma -
Billy Ryan High School