Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiesha Coleman

Atlanta,GA

Summary

Dynamic professional with extensive experience at Amazon and DHL Supply Chain, excelling in warehouse operations and process transactions. Proven adaptability in fast-paced environments, achieving significant cost savings through effective problem-solving. Strong project management skills complemented by a commitment to customer satisfaction, ensuring adherence to policies and procedures while enhancing operational efficiency.

Overview

6
6
years of professional experience

Work History

Returns Processor

Amazon
Union City, GA
06.2024 - Current
  • Tracked shipping costs associated with returns and identified cost-saving opportunities where possible.
  • Analyzed customer return requests and processed refunds or exchanges as necessary.
  • Processed damaged goods and coordinated with vendors for replacements or repairs.
  • Examined merchandise to determine problems and evaluate for possible solutions or repairs.

Warehouse Worker

DHL Supply Chain
Union City, GA
01.2022 - 06.2024
  • Verified the accuracy of incoming shipments against purchase orders.
  • Investigated any reported problems regarding shipping errors or damages.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Performed cycle counts to maintain accurate inventory records.
  • Monitored temperature and humidity levels in the warehouse.

Customer Service Representative

Kaiser Permanente
Duluth, GA
09.2019 - 11.2023
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints promptly.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Education

Bachelor of Early Childhood Care And Education - Early Childhood Care And Education

Rasmussen University
12-2026

High School Diploma -

Southside High School
Atlanta
05-2000

Skills

  • Warehouse operations
  • Process transactions
  • Adaptability and flexibility
  • Project management
  • Policies and procedures adherence

Timeline

Returns Processor

Amazon
06.2024 - Current

Warehouse Worker

DHL Supply Chain
01.2022 - 06.2024

Customer Service Representative

Kaiser Permanente
09.2019 - 11.2023

Bachelor of Early Childhood Care And Education - Early Childhood Care And Education

Rasmussen University

High School Diploma -

Southside High School

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