Kiesha Robinson
Brooklyn,NY
Summary
A dedicated Clerical Assistant known for maintaining calm and pleasant demeanor under extreme pressure, with great attention to detail. Consistent team player who excels in time management, communication, and adaptability, ensuring smooth office operations and support to team members. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of post-secondary education
16
16
years of professional experience
Work History
CLERICAL ASSISTANT
NYS UNIFIED COURT SYSTEM
04.2024 - Current
- Checked, sorted, filed, scanned, and retrieved court papers, ensuring accurate data entry and effective organization.
- Responded to court user inquiries, communicated instructions, and provided essential information to facilitate understanding.
- Assisting the Harlem Justice Center with the processing and filing of paperwork via phone, email and/or VCAN.
- Processed answers, order-to-show cause, and HP actions including illegal lockouts, correction violations, and harassment at the window and on NYSCEF.
- Scheduling & processing tenant/judicial inspection requests with HPD.
- Acted as ADA Liaison, providing essential support to individuals needing special accommodations for accessibility.
- Reviewed written materials for correct spelling, punctuation, and proper format, ensuring compliance with written rules and policies.
PROGRAM ASSISTANT
SAFE HORIZON
10.2023 - 04.2024
- Supported administration in program operations by coordinating tasks and ensuring smooth workflow.
- Processing purchase orders, payment requests, requisitions and petty cash for the program in a timely fashion.
- Maintained and updated program statistics, facilitating data sharing with agency departments to enhance program visibility.
- Maintaining and updating program statistics and sharing them with agency departments.
- Ensured availability of resources for the program by maintaining inventory and timely ordering. by ordering, distributing and keeping inventory of special purchases.
- Planned and co-facilitated quarterly workshops for the shelter, contributing to staff development and community engagement.
- Assisted the Director, Fiscal & Administrative Operations to monitor budgets. Helping to find more efficient ways to handle administrative tasks.
- Facilitated efficient communication by answering and directing calls, faxes, and mail to enhance departmental operations. telephone calls, faxes and mail directed to the department.
CLIENT SERVICES SPECIALIST
SAFE HORIZON
03.2023 - 10.2023
- Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into work with clients.
- Identified client trauma reactions and facilitated stabilization techniques.
- Assessed immediate safety needs and developed risk management plans for shelter placement intakes.
- Provided crisis intervention through mediation and de-escalation skills to resolve conflicts among residents and family members.
- Determine client’s immediate needs and provide referrals for basic needs during orientation process.
- Planning, implementing and/or researching self-care and other social activities for clients and their children.
- Conducting regular health and safety facility checks/inspections while understanding and following emergency and fire procedures.
- Enter activity log information, shift notes and Daily Shelter Census in Case Management System (CMS).
- Submission of Shelter Attendance to HRA in SORTS, in a timely and accurate manner.
- Facilitated the organization of donations to ensure efficient access for clients in need.
- Participate in training to improve client centered practice skills and knowledge about self-care and the impact of vicarious trauma.
SPECIAL OFFICER - GOUVERNEUR HOSPITAL
NYC HEALTH & HOSPITALS
01.2022 - 03.2023
- Elected Valedictorian of graduating class
- Ensured physical security, safety, and order through proactive loss prevention measures and vigilant monitoring.
- Patrol designated areas of the facility and surrounding areas to maintain order, preserve the peace, and safeguard life and property against fire, vandalism, theft, etc.
- Ejected loiterers and disorderly persons, arrested and issued summonses to law violators on premises.
- Transport, escort and/or arrange transport of persons in custody to police precincts and record arrests in police system.
- Assisted the sick, injured, and disabled, requested ambulances and medical attention, and submitted necessary forms.
- Document daily activities in memo book to provide accurate records for reference.
- Ensure accurate record-keeping of all individuals entering and exiting building to monitor security.
RESIDENTIAL MENTAL HEALTH WORKER
SCO FAMILY OF SERVICES
11.2019 - 01.2022
- Provide immediate intervention utilizing Therapeutic Crisis Intervention (TCI) techniques to deescalate potentially volatile situations.
- Contribute to the formulation and implementation of each adolescent’s treatment plan for individual and behavioral goals.
- Supervised residents' personal hygiene routines, monitoring changes in behavior or health to promote well-being.
- Facilitated transportation for residents, promoting participation in recreational activities. and to and from recreational activities. See to the daily care and cleanliness of the living facilities.
- Ensured protection of each adolescent’s rights and maintained a safe environment.
- Organize and provide transportation and to and from recreational activities. Sees to the daily care and cleanliness of the living facilities.
ATM TECH/DRIVER/MESSENGER
GARDAWORLD FEDERAL SERVICES
08.2018 - 02.2019
- Maintained and repaired client ATM machines as needed or scheduled.
- Replenished supplies, cleared jams, reset and restocked ATM machines and provided access to outside vendors at sites.
- Protected and transported coin, currency, and other valuables while training new hires on route knowledge, replenishments, and repairs of ATM machines.
TRANSPORTATION SECURITY OFFICER (DUAL-FUNCTION)
DHS
09.2010 - 04.2018
- Monitored and screened passengers, aircraft operators, airport employees, and their property (weighing 50lbs+) to ensure compliance with security regulations.
- Monitored, screened, denied and/or authorized entrance and departure of passengers, aircraft operators airport employees, and their property (weighing 50lbs +).
- Interacted with the public to detect possible threats while delivering positive customer service.
- Knowledgeable of all Checkpoint & Baggage Standard Operating Procedures. Maintained focus & awareness, throughout routine and potentially life-threatening situations.
Education
EXPECTED BACHELOR’S - HUMAN SERVICES, Youth/Family Services and Administration
PURDUE GLOBAL UNIVERSITY
08.2023 - 08.2026
HIGH SCHOOL DIPLOMA -
H.S. FOR LAW ENFORCEMENT AND PUBLIC SAFETY
Skills
- Court Filing Systems
- CMS/SORTS
- Microsoft Office
- Cash Handling
- Crisis intervention
- Conflict Resolution
- Behavior assessment
- Critical Thinking
- Emergency drill conductor
- CPR/AED/BLS
- Defensive Tactics
- Law enforcement training
- Mental health first aid
- Active Listening
Timeline
CLERICAL ASSISTANT
NYS UNIFIED COURT SYSTEM
04.2024 - Current
PROGRAM ASSISTANT
SAFE HORIZON
10.2023 - 04.2024
EXPECTED BACHELOR’S - HUMAN SERVICES, Youth/Family Services and Administration
PURDUE GLOBAL UNIVERSITY
08.2023 - 08.2026
CLIENT SERVICES SPECIALIST
SAFE HORIZON
03.2023 - 10.2023
SPECIAL OFFICER - GOUVERNEUR HOSPITAL
NYC HEALTH & HOSPITALS
01.2022 - 03.2023
RESIDENTIAL MENTAL HEALTH WORKER
SCO FAMILY OF SERVICES
11.2019 - 01.2022
ATM TECH/DRIVER/MESSENGER
GARDAWORLD FEDERAL SERVICES
08.2018 - 02.2019
TRANSPORTATION SECURITY OFFICER (DUAL-FUNCTION)
DHS
09.2010 - 04.2018
HIGH SCHOOL DIPLOMA -
H.S. FOR LAW ENFORCEMENT AND PUBLIC SAFETY