Highly self-driven and proactive professional with a strong ability to work independently and take initiative in achieving goals. Extremely dependable, with the ability and the discipline to complete assigned tasks and often seeks improvement. Consistently demonstrates a results-oriented mindset, effectively managing time and resources to meet deadlines.
Overview
12
12
years of professional experience
Work History
Clerical Assistant
Henderson Justice Court
243 S Water St. Henderson, Nevada 89015
11.2023 - Current
Maintained confidentiality of sensitive court information while handling sensitive documents and communications.
Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
Maintained organized files and stocked supplies in order to support court staff needs to maximize performance
Composed case filings for the Civil department
Reviewed upward of 50-100 e-files a day on Courtview from Law offices to ensure documents are correct before accepting them into the Clark County's system.
Trained new clerical staff on office procedures, enhancing team productivity and knowledge sharing.
Customer Service Cashier
Friendly Donut House
856 S Boulder Highway
01.2014 - 12.2023
Maintained cleanliness and organization of service areas to enhance customer experience.
Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
Processed customer orders and accurately handled payment transactions.
Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Master of Arts - International Criminology
University of Sheffield
Western Bank, Sheffield S10 2TN, United Kingdom
10.2022
Bachelor of Arts - Criminal Justice
Nevada State University
1300 Nevada State Dr. Henderson, NV 89002
05.2018
Skills
Communication Skills: Demonstrates excellent customer service skills Able to efficiently and effectively contact customers via telephone and email to ensure successful communication
Planning and Organizing: Proactively structures workload, streamlines legal documentation processes, and keeps case information organized to support attorneys and court staff with accuracy and efficiency
Team Player: Values teamwork and consistently mentors and uplifts colleagues
Systems Knowledge: Courtview, Adobe Acrobat, Microsoft Word