Rozlyn Lim
Henderson,NV
Summary
Highly self-driven and proactive professional with a strong ability to work independently and take initiative in achieving goals. Extremely dependable, with the ability and the discipline to complete assigned tasks and often seeks improvement. Consistently demonstrates a results-oriented mindset, effectively managing time and resources to meet deadlines.
Overview
12
12
years of professional experience
Work History
Clerical Assistant
Henderson Justice Court
11.2023 - Current
- Maintained confidentiality of sensitive court information while handling sensitive documents and communications.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Maintained organized files and stocked supplies in order to support court staff needs to maximize performance
- Composed case filings for the Civil department
- Reviewed upward of 50-100 e-files a day on Courtview from Law offices to ensure documents are correct before accepting them into the Clark County's system.
- Trained new clerical staff on office procedures, enhancing team productivity and knowledge sharing.
Customer Service Cashier
Friendly Donut House
01.2014 - 12.2023
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
- Processed customer orders and accurately handled payment transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Master of Arts - International Criminology
University of Sheffield
Western Bank, Sheffield S10 2TN, United Kingdom10.2022
Bachelor of Arts - Criminal Justice
Nevada State University
1300 Nevada State Dr. Henderson, NV 8900205.2018
Skills
- Communication Skills: Demonstrates excellent customer service skills Able to efficiently and effectively contact customers via telephone and email to ensure successful communication
- Planning and Organizing: Proactively structures workload, streamlines legal documentation processes, and keeps case information organized to support attorneys and court staff with accuracy and efficiency
- Team Player: Values teamwork and consistently mentors and uplifts colleagues
- Systems Knowledge: Courtview, Adobe Acrobat, Microsoft Word
Timeline
Clerical Assistant
Henderson Justice Court
11.2023 - Current
Customer Service Cashier
Friendly Donut House
01.2014 - 12.2023
Master of Arts - International Criminology
University of Sheffield
Bachelor of Arts - Criminal Justice
Nevada State University