Kieshawna Peak
Baton Rouge,LA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Cooper Ridge
AOG
Baton Rouge, Louisiana
06.2024 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Conducted tours of available apartments, highlighting features and amenities.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Ensured that all paperwork was completed accurately in accordance with company policy.
Shift Supervisor
Wendy’s
Gonzales, LA
05.2023 - 06.2024
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
Department Manager
McDonald’s
Baton Rouge, LA
10.2021 - 11.2023
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Conducted regular performance reviews to monitor progress of individual employees.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Plant Security
Shintevh
Plaquemine, Louisiana
06.2019 - 06.2021
- Supervised a team of 10-15 paint blast operators to ensure safety and efficiency in the production process.
- Monitored and inspected the quality of work for compliance with company standards.
- Developed and implemented new processes to improve productivity, reduce labor costs, and increase customer satisfaction.
Education
High School Diploma -
White Castle High School
White Castle, LA05-2014
Skills
- Workflow Coordination
- Sales Reporting
- QA
- Cost Planning
- Team Supervision
- Resource Coordination
- Customer Service
- Policy Development
- Employee Scheduling
- Staff Management
- Performance Management
- Order Processing
- Retail Management
- Coaching and Mentoring
- Problem-Solving
Timeline
Cooper Ridge
AOG
06.2024 - Current
Shift Supervisor
Wendy’s
05.2023 - 06.2024
Department Manager
McDonald’s
10.2021 - 11.2023
Plant Security
Shintevh
06.2019 - 06.2021
High School Diploma -
White Castle High School