Kiet Ly
Salt Lake City,UT
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
Salt Lake City, Utah
01.2007 - 06.2007
- Take inbound call. Help customer with their phone bills. Trouble shooting with their phone. Sales phones and phone plan.
Production Operator
Boart Longyear
Salt Lake City, Utah
06.2006 - 11.2006
- Grind drill bits, sand blast drill, spray paint drill bits, put sticker label on drill bits. and boxes them.
Entry Level Mechanic
Si's Auto
Salt Lake City, Utah
10.2001 - 03.2002
- Oil Change, tune up, change brakes.
Credit Analyst
Kelly Service staffing
Salt Lake City, Utah
11.2000 - 05.2001
- Check application credit score, verify application address. Makes out bound calls to confirm applicant employment. Check applicant line of credit and purchases. Then make decision to approve the application credit card
Machine Operator
Compeq International
Salt Lake City, Utah
01.1999 - 12.1999
- Clean Room. Operate the hakuto lamination machine. Put once panel on feeder. Adjusted machine temperature. Change lamination films when its empty. Change hot roll when there are cut on them.
Education
Certificated
University of Utah
Salt Lake City, UT05-2020
High School Diploma -
South Park High School
Draper, UT07-1999
Psychology 101
University of Utah
Draper, UTSkills
- Inbound and Outbound Calling
- Data Entry
- Consultative Sales
- Account updating
- Problem-solving abilities
Accomplishments
- I got a B grade in psychology 101 class
Timeline
Customer Service Representative
Teleperformance USA
01.2007 - 06.2007
Production Operator
Boart Longyear
06.2006 - 11.2006
Entry Level Mechanic
Si's Auto
10.2001 - 03.2002
Credit Analyst
Kelly Service staffing
11.2000 - 05.2001
Machine Operator
Compeq International
01.1999 - 12.1999
Certificated
University of Utah
High School Diploma -
South Park High School
Psychology 101
University of Utah