Kieta Hardin
Summary
Positive, upbeat Money Services Associate brings more than 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
21
21
years of professional experience
Work History
Money Services/ Customer Service Manager
Walmart
Lithonia, GA
01.2016 - 11.2020
- Assisted customers with inquiries regarding money services, enhancing understanding and satisfaction.
- Explained money center rules and regulations to customers.
- Processed customer transactions and applied appropriate fees.
- Served customers with special transaction requests, using POS at register to load gift certificates and boxing or gift-wrapping products.
- Investigated and solved account issues to maintain current and accurate money systems.
- Coordinated cash movements between offices and banks, ensuring accurate and timely transactions.
- Trained sales associates on proper procedures for minimizing accounting discrepancies arising from human error, leading initial training sessions and supervising new associates on floor.
- Stocked and maintained money center area.
- Responded to incoming customer phone calls efficiently and courteously. and addressed questions within scope of competence.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Forklift Driver
Marshalls Distribution center
Decatur, GA
04.2008 - 10.2015
- Transported, loaded, unloaded and stacked materials.
- Moved goods between warehouse locations according to shipment and storage needs.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Collaborated with team to enhance overall productivity and workflow.
- Maintained current forklift training and certification as required by company policies.
- Collaborated in team environment to maintain high levels of productivity.
- Picked orders from storage, wrapped and staged for shipments.
- Maintained forklift training and certification to ensure compliance with company standards.
- Relocated goods from dock area to appropriate storage locations.
- Ensured adherence to OSHA regulations and company protocols for safe and efficient operations.
- Completed inspection logs daily for accurate record-keeping. at beginning of each shift.
- Acted as spotter to alert forklift driver if products were slipping or falling.
- Documented movements using computer tracking systems.
- Rotated stock and cleared sales floor of debris.
- Immediately reported any safety and quality issues to management.
- Maximized team efficiency by using equipment such as RF Scanners and radios to move materials.
Entertainment Specialist
Target
Lithonia, GA
05.2000 - 04.2008
- Delivered attentive service to customers in person and over the phone, fostering positive experiences.
- Recognized by management for providing exceptional customer service.
- Exceeded customer expectations by listening to customer needs, finding products that met needs and providing in-depth information about products.
- Worked flexible schedule to meet business needs, including evenings and weekends.
- Engaged guests warmly to enhance their overall experience., making exemplary customer satisfaction the first priority.
- Surpassed customer expectations by actively listening to needs, matching products effectively, and offering detailed information.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Executed floor moves to optimize product placement and visibility., merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Stayed up to date on store promotions, payment policies and security practices.
- Monitored customer behaviors to detect potential security issues. to identify security threats and escalate concerns to supervisors.
- Worked flexible schedule to meets business needs, including evenings and weekends.
Education
Some College (No Degree) - Criminal Justice
Strayer University
Lithonia, GASkills
- Customer Service
- Transaction management
- Customer relationship management
- Cash handling
- Problem Resolution
- Software troubleshooting
- Troubleshooting
- Effective communication
- Inbound communication
- Employee management
- Adaptive team player
- Professional demeanor
- Customer engagement
Experience
["Electronic Home Entertainment Equipment Installers and Repairers"],[]
Timeline
Money Services/ Customer Service Manager
Walmart
01.2016 - 11.2020
Forklift Driver
Marshalls Distribution center
04.2008 - 10.2015
Entertainment Specialist
Target
05.2000 - 04.2008
Some College (No Degree) - Criminal Justice
Strayer University