Kietsa Hendricks-Ellis
New Castle,DE
Summary
Professional and dedicated phlebotomist with over 25 years of experience. I’m skilled in performing phlebotomy, registration, electrocardiograms, and chloride sweat testing. I’ve supervised outpatient phlebotomy. I’m currently working in Neurodiagnostic EEG. I have great customer service skills and excellent work ethics.
Overview
30
30
years of professional experience
Work History
Electroencephalography Technician
Nemours
05.2022 - Current
- Performing EEG on patients and monitoring patients in the Neurodiagnostic department.
- Performing ambulatory studies, Long Term monitoring, and Routine EEG’s
- Conducted routine inspections and preventive maintenance on devices to minimize downtime and enhance reliability.
- Developed standard operating procedures for equipment handling, improving consistency and operational efficiency across teams.
- Analyzed feedback from staff to identify areas for improvement in service delivery, driving continuous enhancement initiatives.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Phlebotomist
Nemours
07.2009 - 04.2022
- Performing outpatient blood draws on infants and adolescents.
- Performing chloride sweat test (screen for Cystic Fibrosis)
- Registration, Scheduling, and billing
- Training residents and nurses to do phlebotomy on children
- Answering phones and faxing results to multiple doctors’ offices
- Collected blood specimens using venipuncture and capillary techniques to ensure quality samples.
- Established efficient workflows to enhance specimen collection turnaround time and patient satisfaction.
- Implemented process improvements that reduced errors in sample handling and increased overall efficiency.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Phlebotomy Supervisor
Christiana Health Care Newark, DE
11.2007 - 07.2009
- Supervising outpatient phlebotomy teams.
- Scheduling for various locations.
- Problem solving, patient recovery and customer service.
- Phlebotomy, registration, billing, and coding.
- Plating microbiology specimens
- Training new hires.
- Developed training programs for new staff, enhancing team performance and procedural knowledge.
- Led initiatives to enhance patient experience through improved communication and service delivery during blood draws.
- Performed tasks as member of line staff to reduce wait time.
- Conducted regular audits to verify compliance with regulatory requirements and maintain accreditation status for the phlebotomy department.
- Managed inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
- Correlated and interpreted data based on technical, instrumental, and physiological conditions.
- Established strong working relationships with referring physicians and other healthcare providers, ensuring timely communication of test results.
- Managed effective schedules to cover all department needs.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Organized continuing education opportunities for existing staff, promoting professional development within the team.
Phlebotomy Specialist
Christian Health Care Newark, DE
07.2005 - 11.2007
- Performing skilled and accurate blood draws from patients of all ages.
- Group advisor
- Registration and computer skills
- Driving to different locations to work
Phlebotomist
Christian Health Care Newark, DE
10.2004 - 07.2005
- Performing phlebotomy on inpatients as well as outpatients.
- Working within independent teams to complete morning rounds in a timely manner.
- Responding to stats on inpatients within time guidelines.
Phlebotomist/ Pathology Assistant
Bayhealth Medical Dover, DE
09.2002 - 10.2004
- Drawing patient’s blood
- Answering multi phone lines
- Typing pathology reports
- Registration with billing and coding
- Assisting pathologist with autopsies
- Taught customer service class to new hires
Patient Care Technician
Bayhealth Medical Dover, DE
02.1996 - 09.2004
- Performing phlebotomy
- Preforming electrocardiograms and stress test
- Starting IV’s for outpatient CAT scan department
- Doing morning rounds on inpatients
Education
Graduate Certificate - Phlebotomy, HHA, And CNA
Dover High School/ James H. Groves
Dover , DE1996
High School Diploma -
Dover High School/ James H. Groves
Dover, DE06.1993
Institute of Health Science - Neurodiagnostic EEG
School For Neurodiagnostic EEG
Hunt Valley, MD09.2022
Allied Health
Delaware Technical And Community College
Wilmington, DE07.2003
Skills
- I’m certified in phlebotomy, ICD 9 AND ICD 10 coding, and in home health
- I’m certified in Team Building and Problem Solving
- Certified in Conflict Management
- I have a background in Registration
- I can perform and adequately collect specimens for sweat test
- I perform EEG test
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 23 staff members.
Timeline
Electroencephalography Technician
Nemours
05.2022 - Current
Phlebotomist
Nemours
07.2009 - 04.2022
Phlebotomy Supervisor
Christiana Health Care Newark, DE
11.2007 - 07.2009
Phlebotomy Specialist
Christian Health Care Newark, DE
07.2005 - 11.2007
Phlebotomist
Christian Health Care Newark, DE
10.2004 - 07.2005
Phlebotomist/ Pathology Assistant
Bayhealth Medical Dover, DE
09.2002 - 10.2004
Patient Care Technician
Bayhealth Medical Dover, DE
02.1996 - 09.2004
Graduate Certificate - Phlebotomy, HHA, And CNA
Dover High School/ James H. Groves
High School Diploma -
Dover High School/ James H. Groves
Institute of Health Science - Neurodiagnostic EEG
School For Neurodiagnostic EEG
Allied Health
Delaware Technical And Community College